Utterly horrible, rude and incompetent agency. Left us with mould in the bedroom, no key for the French double doors (which were open with a handle on the outside leaving us vulnerable to burglars). A furnished flat came without any table or chairs (only sofa). Oven not connected and no mailbox key for months.
Don't answer letters, emails or return phone calls.
Oh, and don't expect your deposit back.
What strikes the most is that these people are actually making life difficult for themselves by being so incompetent.