We had a thoroughly misserable experience dealing with this estate agent. We went to see several properties and the agents couldn't be any more happy to help. This all changed after we had handed over a £500 holding deposit. We knew this sounded dodgy but were desperate to find a property and so handed over the money. About a week later after chasin them and getting fobbed off we were told the landlord had „â€¡naged his mind. Annoying, but not the agents fault we thought, we just need to get our money back now from the agent, simple. First we were told it would take 10 working days for the money to be refunded but having seen the previous reviews we were then sceptical. So after 10 days and no money we were told to email their accounts department. They don't have a phone number apparently. When I questioned them about this they became particularly aggressive with me. They didn't care that they had my money and hust kept saying I was wasting there time and I needed to email. We got no reply for weeks and only after court papers were issued did we get our money back nearly a month and a half later. I would recommend everyone stay well away from this agent.