This is the third agency I have used in as many years and by far the worst.
They were all the nicest people in the world until we actually moved in at which point that all stopped. We sited multiple problems on the inventory, some of them significant, i.e. a broken washing machine, broken extractor fans, problems with the hot water...took months to get all sorted. Currently awaiting some sort of resolution on a broken television, reported it 4 times over that past month (both over the phone and in office)...nothing as of yet.
The staff in the Park Place branch have been routinely rude and patronising and completely unhelpful, avoid at all costs.
What agent could do to change your mind?
Never, see the above review.