One of the worst examples of a lettings agency. Avoid them like the plague. Happy to take your money, happy for you to maintain the property. Happy for you to put up with broken things that the landlord "cannot afford to put right" and happy to take your deposit to have them put right.
The earlier review is right, all red-tape, but little more than a slum landlord
What agent could do to change your mind?
They could just be fair with tenants