Ok and helpful if you manage to speak to them or they respond to emails. Not the quickest at responding to 3rd parties either (vendors, solicitors, estate agents etc). We've found that you actually have to do most of the work yourselves and the real benefit is the quality of the photographer provided and the hosting services for the property.
Good value for money from that point of view but i did expect better service.
Comment on agent fees
Provided you are prepared to do the hard work you cant complain about the price and savings over high street agents.