Avoid at all costs.
We were tempted by House Simple's set-price package. All started off well and we were initially impressed with the service received, especially from Philip.
We even recommended HouseSimple to a couple who came to view our property and they sold their property through them.
I'm not sure what's happened to the company but the last six months have been awful. We had people booked in for viewings that HouseSimple hadn't even told us about. The last thing you need is people turning up to view your property when you aren't in. I called to complain about this and was told that Alex (director?) would call me to discuss it. I have never received that call.
Most importantly the phone is hardly ever answered. we have called on numerous occasions and get the message that the office is closed. The message is not specific to a holiday and given that the calls we have made have been within standard office hours I see no reason why the calls couldn't have been taken. If I can't get through to my agent, it's no wonder that potential purchasers can't either. The property is still on the market despite being advertised for substantially less than the home report valuation. We are just not getting people through the door. I understand the market is incredibly slow just now but surely employing enough agents to answer the calls that do come in, or to invest in a system where callers can leave a message and be called back (or even leave an up-to-date message advising if you're closed or if you are open and all agents are busy) that would be a start.
Housesimple's knowledge of the Scottish market is also lacking.
I certainly won't be using again and would not recommend to anyone.
What agent could do to change your mind?
I called to discuss the lack of service and was promised a call back from Alex (company director?) I never received this call. This a.) demonstrates a lack of commitment to customer care and b.) highlights that after they have your money for the fixed fee, there's no reason to offer a service anymore.
Also, when the company changed their phone number, it would have been prudent to let customers know. Again, a demonstration of how important we aren't.