Both members of staff turned around my impression of the company. Over the two years in dealing with them i had been let down by their administrative and maintenance team. At the end of this term i was going to go elsewhere but they both went out of their way to make sure my querries/concerns were addressed immediately and guided me through the exit of one tennant and the entrance of another. They were creative in getting solutions to the problems faced. Not only did they keep me as a customer they also managed to get me to commit to the next tier of management - from 'rental collection only' to 'fully managed'.
I'm looking forward to the next 3 years in working with them.