In spite of what can best be described as a 'rocky' start with Romans overall, in part due to branch relocation due to renovation, and in part admittedly lack of clarity from us, the overall experience was very positive!
Ben Peel got straght on the case and cut through the confusion to sort the situation out and get us on the move. His explanation of the process and (still slightly excessive when compared to other agents!!) charges finally made some sense.
Kia Buckley was also very helpful and courteous ensuring all the red tape was done and dusted in a timely fashion.
Without these two professional and friendly members of the Romans team really made a huge positive difference to my experience as a customer.... Shiny shops are nice but smiley staff are essential!