This letting agent is completely incompetent.
They pressured me into accepting tenants, did not properly check references, and worst of all accepted a cloned credt card as payment of rent and deposit from the tenant. This was despite the fact that the tenant was present, his name did not match that on the card, and he obviously did not have the cardholders permission! The agent in question has admitted acknowedging the card was registered in another name but taking it anyway. Their attitude is that it is my liability, and not their problem. The police, my solicitor, citizens advice all disagree.
Further to this, their customer service is appauling and unbelievably slow responding to emails. They did not inform me of the cloned credit card and unpaid rent when they found out a couple of weeks after the tenants moved, even though the police and solicitors were already involved. They also delayed the application for a court date to evict the tenants by 3 weeks, by not sending crucial information to the solicitor.
I am refering the case to ARLA, as Ludlow have not done anything to compensate me. If ARLA are unable to resolve, I will be taking them to court.