Though I had a great experience in the past with this agency and rented two properties with them, this time it all has been ruined. I've talked to Sabrina Taylor about moving out dates, and she was absolutely unhelpful, impolite and unprofessional, showing no desire at all to help or at least seem to be helpful. She had no answers to simple questions. In fact, I found out the landlord and I were given different information about the moving out dates. It has been almost two weeks already since I've contact the agency, and still no one there can give the answer to my questions even though I have also talked to the property manager. I have never seen such an unprofessional approach to the clients.