Paul Cole is completely arrogant and the agency is a shambles. It is run by a variety of incompetent and rude people who:
-don't show up to appointments and don't call to let you know
-are "on their lunch" whenever you call (9am, 4pm whenever)
-don't return calls when you leave messages
The flat was cold and damp and the landlord was a nightmare.
When we moved out we were charged an incredible "moving out fee" and charged for damaged in the itemised inventory which had already been itemised in our moving in inventory.
Trying to deal with Paul Cole is like banging your head against a brick wall.
What agent could do to change your mind?
A complete attitude change is what would be required from Paul Cole to change my view of Personal Homefinders.