Apr 10,2012
Apr 10,2012
2 people found
this helpful
Paul Cole is completely arrogant and the agency is a shambles. It is run by a variety of incompetent and rude people who:
-don't show up to appointments and don't call to let you know
-are "on their lunch" whenever you call (9am, 4pm whenever)
-don't return calls when you leave messages

The flat was cold and damp and the landlord was a nightmare.

When we moved out we were charged an incredible "moving out fee" and charged for damaged in the itemised inventory which had already been itemised in our moving in inventory.

Trying to deal with Paul Cole is like banging your head against a brick wall.
What agent could do to change your mind?
A complete attitude change is what would be required from Paul Cole to change my view of Personal Homefinders.
Was this helpful? Yes
By: Alan
Oct 25, 2012
Snappy outfit. My daughter and three others rented via Winchester office while at uni. Rented the property for two year. Complied with contract including cleaning of carpets and a working parking including parents cleaned the property. The carpet cleaner said e house had never even as clean. Yet they withheld money for cleaning, rubbish removal and replacing a smoke alarm which never worked. This despite not responding to constant reports of water ingress, non response to an electrical fault subsequently confirmed as caused by water ingress into a socket. Directly linked to each other. Looking for a fair and reasonable letting agent.......look elsewhere!
By: Lil Moose
May 25, 2012
Completely and utterly agree! We have been charged an extraordinary "Move out Fee" and they have re-worded everything on the inventory to make it seem worse than when we moved in. When we lived in their property, they had had a bodge job done on the kitchen sink which caused a massive leak into the cupboard beneath and made the lino mouldy and failed to fix the kitchen window for four months even tho we asked what was going on. Also, what estate agent makes the tenants get the carpets professionally dry cleaned before moving out? It was in the contract! Made me read my next agreement very carefully!!!

If anyone gets the message - don't choose Personal Homefinders as your estate agents!!!!!!!!!!

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Personal Homefinders

34a Hiltingbury Road Chandlers Ford
SO53 5SS

023 8024 0434, 023 8025 4766

Opening hours