“While a few members of staff are great, most so ......”
1 Star Review
Feb 13,2017
By:
'Dario'
Feb 13,2017
Branch: London, 72-74 Chamberlayne Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NW6
Branch: London, 72-74 Chamberlayne Road
Lettings (as a Tenant)
Postcode: NW6
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While a few members of staff are great, most so far is bordering on insulting and indulging in unethical practices. Absolutely terrible service. STAY AWAY!
On the day we moved in, the lock didn't work. We called, someone showed up to confirm the nature of the problem and then NEVER RETURNED.
We were left to our own devices, locked out of the flat with all our possessions on the street.
When we moved into the flat it hadn't been cleaned. And by that I mean it was in an absolutely disgusting condition. My feet were literally black after walking on it for just 1 minute. The fridge and the oven were turned into biological experiments with creatures of all kinds growing inside. They just didn't do their job.
Now they want to charge us £180 to simply renew the tenancy contract, a procedure that doesn't cost them anything (or £20 at best) and which is nowhere to be found in any contract or documentation we've signed. I have never come across in 6 years of renting in London with 3 other agencies.
Comment on agent fees
Fine when renting the first time, absolutely ridiculous ask for a RENEWAL FEE - will make sure everyone stays away from them.
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