80% sales valuation accuracy
40% sales fee satisfaction
100% lettings valuation accuracy
40% lettings fee satisfaction
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2024
allAgents People Awards
Feb 13,2017
Feb 13,2017
24
people found
this helpful
this helpful
Have been a tenant in a Martin & Co 'managed' (and I use the term very loosely) property, for 6 years.... at first, they were brilliant and couldn't have been more helpful. Then came a change of management and I have to say they are bloody hopeless! Renewal documents sent out with the wrong names on (and when we informed them, they told us it was our fault, even though they had got our names right for the previous 3 years?!) , a complete lack of action on any maintenance issues (even stuff that they have been shown during their 'property inspections' and said they would get sorted right away.... 4 months later we're still waiting for any action, despite us emailing and phoning them regularly). An upstairs neighbour (also a Martin & Co tenant), who thinks it's OK to run around slamming doors repeatedly, and on numerous occasions ( generally at 2-3 am and therefore waking both of us and our 4 year old daughter). However according to the numpties at Martin & Co this is completely acceptable and if we want to complain, then we need to go to the local council! I'm so glad they include the section on noise nuisance in their contract, it's obviously not worth the paper it's written on! Anybody reading this who might be considering renting through them.... don't. Seriously, don't. Find another property or buy yourself a tent, but don't bother with this bloody shower, you'll be disappointed if you do. Interested only in your rent money, with absolutely no concept of customer service or any kind of professional approach whatsoever! A complete joke really.
Comment on agent fees
Being as they don't actually do what they're supposed to do (manage properties), I would have to say 'bad'
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Latest Reviews
14th Jun 2017
reviewed by 'Isabel'
15th May 2017
reviewed by 'KW&RJ'
13th Feb 2017
reviewed by 'Dan'
26th Mar 2015
reviewed by 'Horatiu'
14th Sep 2014
reviewed by 'Sue'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 40% | £0 | £0 |
| Lettings | 100% | 40% | £885 | £925 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- HP10
- HP11
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Feb 13,2017
Feb 13,2017
24
people found
this helpful
this helpful
Have been a tenant in a Martin & Co 'managed' (and I use the term very loosely) property, for 6 years.... at first, they were brilliant and couldn't have been more helpful. Then came a change of management and I have to say they are bloody hopeless! ...
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Comment on agent fees
Being as they don't actually do what they're supposed to do (manage properties), I would have to say 'bad'
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Mar 26,2015
Mar 26,2015
16
people found
this helpful
this helpful
Poor service... They advertise a property that they don't have access to it. Been postponed 4 times always on a short notice... And a week later they told me that they have an offer from someone else before I get the chance to see it. I ...
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Sep 14,2014
Sep 14,2014
15
people found
this helpful
this helpful
I recently used Martin & Co to find a tenant for a recently purchased flat. The first meet went well but from then on communications were difficult. I had to chase constantly, either by phone or email and felt that I was leading the whole process, ...
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What agent could do to change your mind?
By being supportive to a first-time landlady and certainly communicate more efficiently.Attached Filesnbsp;
Comment on agent fees
Expensive for what they did.
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May 15,2017
May 15,2017
4
people found
this helpful
this helpful
In our experience, as first time renters, Martin & Co provided exceptional service from our first viewing. We continue to have a great working relationship with Leanne and Bethany who consistently go out of their way to answer questions and help us at every turn. Martin & ...
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Comment on agent fees
The fees seem competative and fair, when compared to other agencies we viewed properties with at the same time.
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Jun 14,2017
Jun 14,2017
3
people found
this helpful
this helpful
Martin and Co have a very professional and friendly approach. We felt very looked after from the beginning of our property search, during our move and right up until now. Their correspondence has been prompt and detailed with further assistance whenever needed. We would definitely ...
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Leanne
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Bethany
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Megan
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John
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please contact [email protected] with any complaints you may have.
Last updated at 12:29 PM 18/05/2017 by Bethany
