Avoid at all costs if you want to sell your property, go find another agent. Dont beleive the hype that they are largest estate agents in birmingham, it doesnt mean you`ll have a smooth, support process selling your home. They found me a buyer that was pain to deal with, I had no support from the local office when the buyer started playing up, even to the point I wanted to go back to market they would find excuses, get angry with me and convince me to stick with their buyer all because it meant easy sale and commission. Harry is some what inexperienced but trying his best but not very good when he gets told to carry out instructions from the seller i.e. if the seller says dont take down the for sale sign its my property dont argue back and if the seller says go find other buyers as the one Pual Carr found was a waste of time, dont refuse, otherwise it gets to the point where the seller starts making demands! The office manager Paul, clealry had issues, he told me he would do a multi agent and then on the day of signing up he refused point blank, my mistake should have walked out then but they where cheaper. He soon quit his job as I found out later on he had a temper and the staff had made complaints about him. This explains alot of things esp when I wanted out of the contract, he couldnt work out the 12 weeks end date of contract and added extra days and made up deals without putting them in writing and threw temper trantum, good thing I recorded all my calls with him. General rule of thumb, they price it lower to middle of the market to make sale and not top end like everyone else. Sue who works part time, all I can say is avoid, she`s got years of experience but somwhere she has lost those skills and experience e.g I knew of a property that sold near me and when I asked for details that they had listed etc she was telling me a different price to what it was sold, despite me telling her I know the owners and the property quite well. She thought it was a good idea to go under the askig price to attract buyers clearly not a good idea. Biggest let down of Paul Carr was the volume of buyers, they had a trickle compared to the other agents. Also they dont advertise on zoopla like everyone else, they use Rightmove and onthe market.com, the latter of which is more around the south, everyone else uses zoopla even the national estate agents. The only good thing I can say about Paul carr is there back office girls are fantastic and they do an amazing job keeping up with the seller and they dont sugar coat it.
Comment on agent fees
Good back office support staff
Bad - i.e. asked for area manager to call me on 4 occasiosn never bothered even when I said I would be putting on reviews of the service. Clearly didnt care.