Hamstead, Birmingham, B42
4.6/5, 58 reviews
88% recommended
94% sales valuation accuracy
94% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

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“Avoid at all costs if you want to sell your ......”

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Feb 13,2017
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By: 'Mr'
Feb 13,2017
6 people found
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Avoid at all costs if you want to sell your property, go find another agent. Dont beleive the hype that they are largest estate agents in birmingham, it doesnt mean you`ll have a smooth, support process selling your home. They found me a buyer that was pain to deal with, I had no support from the local office when the buyer started playing up, even to the point I wanted to go back to market they would find excuses, get angry with me and convince me to stick with their buyer all because it meant easy sale and commission. Harry is some what inexperienced but trying his best but not very good when he gets told to carry out instructions from the seller i.e. if the seller says dont take down the for sale sign its my property dont argue back and if the seller says go find other buyers as the one Pual Carr found was a waste of time, dont refuse, otherwise it gets to the point where the seller starts making demands! The office manager Paul, clealry had issues, he told me he would do a multi agent and then on the day of signing up he refused point blank, my mistake should have walked out then but they where cheaper. He soon quit his job as I found out later on he had a temper and the staff had made complaints about him. This explains alot of things esp when I wanted out of the contract, he couldnt work out the 12 weeks end date of contract and added extra days and made up deals without putting them in writing and threw temper trantum, good thing I recorded all my calls with him. General rule of thumb, they price it lower to middle of the market to make sale and not top end like everyone else. Sue who works part time, all I can say is avoid, she`s got years of experience but somwhere she has lost those skills and experience e.g I knew of a property that sold near me and when I asked for details that they had listed etc she was telling me a different price to what it was sold, despite me telling her I know the owners and the property quite well. She thought it was a good idea to go under the askig price to attract buyers clearly not a good idea. Biggest let down of Paul Carr was the volume of buyers, they had a trickle compared to the other agents. Also they dont advertise on zoopla like everyone else, they use Rightmove and onthe market.com, the latter of which is more around the south, everyone else uses zoopla even the national estate agents. The only good thing I can say about Paul carr is there back office girls are fantastic and they do an amazing job keeping up with the seller and they dont sugar coat it.
Comment on agent fees
Good back office support staff Bad - i.e. asked for area manager to call me on 4 occasiosn never bothered even when I said I would be putting on reviews of the service. Clearly didnt care.
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Latest Reviews

View all Reviews 58
15th Dec 2022
reviewed by 'K Collman'
“Fantastic service, I felt my house move mattered to everyone. Michelle was with me every step of the way, keeping ......”
15th Dec 2022
reviewed by 'Olive'
“Fabulous team can not recommend them enough .I never knew selling a house could be this easy and absolutely no ......”
27th Nov 2022
reviewed by 'Louna Walker'
“Amazing service, lovely, welcoming staff and overall a smooth experience on the purchase side of our process. We will always ......”
28th May 2022
reviewed by 'Sabeen'
“Amazing team. They are reliable and have supported me from the very beginning. Michelle was always there to answer all ......”
24th May 2022
reviewed by 'Jess Lopes'
“Michelle Hiley has been incredible! She has helped smooth over my transaction and has been so efficient in general. It ......”
9th May 2022
reviewed by 'Richard hamden'
“I sold my house with Paul Carr and it was a absolutely seamless experience thanks to Michelle who supported me ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 15:00
  • Sunday: Closed
Address

Paul Carr Estate Agents
3 International House, Old Walsall Road
Hamstead,Birmingham
West Midlands
B42 1NN
0121 358 4444

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 94% £22,500 £800,000
Lettings 100% 99% £675 £675
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 28 1 18 1 4 5
Areas covered
  • B42
  • Hamstead
  • B43
  • Aston
  • B21
  • Handsworth Wood
  • B20
  • Handsworth
  • Newtown
  • Lozells
  • West Bromich
  • Hockley
  • Witton
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Property Redress Scheme
Rankings
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“Fantastic service...”

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Dec 15,2022
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Michelle Hiley
By: 'K Collman'
Dec 15,2022
0 people found
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Fantastic service, I felt my house move mattered to everyone. Michelle was with me every step of the way, keeping me informed, sympathising when things went wrong and generally being helpful and supportive. I'll miss her phone calls!!...
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“Fabulous team can not recommend them enough .......”

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Dec 15,2022
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Stuart Pickering
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Michelle Hiley
By: 'Olive'
Dec 15,2022
0 people found
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Fabulous team can not recommend them enough .I never knew selling a house could be this easy and absolutely no stress in fact quite a lot of fun...
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“Amazing service, lovely, welcoming staff...”

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Nov 27,2022
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Michelle Hiley
By: 'Louna Walker'
Nov 27,2022
0 people found
this helpful
Amazing service, lovely, welcoming staff and overall a smooth experience on the purchase side of our process. We will always keep Paul Carr in mind when ever needing to purchase or sell in the future!...
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“Amazing team. They are reliable and have supp......”

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May 28,2022
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Michelle Hiley
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Carole Mulloy
By: 'Sabeen'
May 28,2022
0 people found
this helpful
Amazing team. They are reliable and have supported me from the very beginning. Michelle was always there to answer all my questions and kept us up to date with the progress. We are very grateful. Best wishes Sabeen and Ahsan...
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“Michelle and the team have been incredible!...”

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May 24,2022
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Carole Mulloy
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Michelle Hiley
By: 'Jess Lopes'
May 24,2022
0 people found
this helpful
Michelle Hiley has been incredible! She has helped smooth over my transaction and has been so efficient in general. It has been a very long-winded process and Michelle has shown an endless amount of care, and patience and has set a high bar for the ...
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“I sold my house with Paul Carr and it was a a......”

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May 09,2022
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Michelle Hiley
By: 'Richard hamden'
May 09,2022
0 people found
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I sold my house with Paul Carr and it was a absolutely seamless experience thanks to Michelle who supported me and the process right up to completion, i would highly recommend Paul Carr, There service from start to finish was great and i was lucky ...
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“I was appalled at the despicable attitude of ......”

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Apr 08,2022
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By: 'Disabled Patron'
Apr 08,2022
1 people found
this helpful
I was appalled at the despicable attitude of this member of staff… As I stood on the "pavement" outside the Hamstead Branch looking at the advertised properties in the window (I'd also like to add that I had a Walking Stick in one hand and ...
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By: Stuart Pickering
Apr 08, 2022
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Dear Samantha Vaughan, I am sorry to have just read this review, I was not aware of this incident. Could you kindly call the Branch at your convenience to discuss this serious matter. ...

“We are delighted to say that the service we h......”

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Mar 31,2022
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Michelle Hiley
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Stuart Pickering
By: 'Adele Davies'
Mar 31,2022
0 people found
this helpful
We are delighted to say that the service we have received as been excellent. From the point of going on the market to completion. Michelle Hiley in particular kept us informed all the way and nothing was too much trouble for her. We have moved ...
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“Always very professional and helpful, especia......”

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Mar 26,2022
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Michelle Hiley
By: 'Lynne'
Mar 26,2022
0 people found
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Always very professional and helpful, especially Michelle at Hamstead Office, whose support past few weeks, has been great. Sale finally completed yesterday Thanks Guys...
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“Unhelpful so far...”

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Feb 15,2022
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By: 'Sheena'
Feb 15,2022
0 people found
this helpful
I called to ask to book a viewing for a property and the lady that answered advised that I need to provide a bank statement BEFORE arranging the viewing. She was very unhelpful, so I have now emailed to speak to the manager about this, ...
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By: Stuart Pickering
Mar 14, 2022
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Hi Sheena, as was explained to you we were acting on the vendors instructions to make sure everyone interested was able to proceed. Thank you for providing your proof of funds and the viewing has taken place. Feel free to contact us if you would like to view any of our other properties. ...

“Excellent service was there for us all the w......”

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Feb 10,2022
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Michelle Hiley
By: 'Glennis Liam kiely'
Feb 10,2022
0 people found
this helpful
Excellent service was there for us all the way Michelle was fantastic nothing was to much trouble for her or the team I would recommend 100 per cent...
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“Brilliant admin support. Kept me informed eve......”

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Oct 05,2021
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Michelle Hiley
By: 'Sheila Hughes'
Oct 05,2021
0 people found
this helpful
Brilliant admin support. Kept me informed every step of the way. A unexpectedly long process but successful finally. Thanks Michelle and all the staff at Hamstead branch...
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“Brilliant service the staff are so helpful an......”

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Aug 16,2021
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Michelle Hiley
By: 'Tanya'
Aug 16,2021
0 people found
this helpful
Brilliant service the staff are so helpful and so sweet helped me in every little problem that I had. Thank you so much for all your help and support...
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“Very satisfied with the service provided, the......”

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Aug 08,2021
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Luke Jones
By: 'Mark'
Aug 08,2021
0 people found
this helpful
Very satisfied with the service provided, they did everything Luke said they would at our valuation. The whole team was really helpful and friendly throughout....
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“House sale...”

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Aug 06,2021
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Michelle Hiley
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Stuart Pickering
By: 'William Baker'
Aug 06,2021
0 people found
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I have been very impressed with the service provided by the whole team at the Hamstead Birmingham branch.Communication is excellent with phone calls and e mails always answered quickly...
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“Stuart,Michelle& Kim are brand ambassador for......”

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Jul 24,2021
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Stuart Pickering
By: 'Sev'
Jul 24,2021
0 people found
this helpful
Stuart,Michelle& Kim are brand ambassador for Paul Carr. Exemplar estate agents. Communication from start to completion excellent and always professional and personable. Made the sale of the house seamless. Highly recommend this Team. Thank you for your support and commitment in Selling my property ...
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“Onward purchase...”

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Jun 03,2021
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Michelle Hiley
By: 'balbinder'
Jun 03,2021
0 people found
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From start to the completion of my onward purchase the staff went above and beyond making sure i was kept up to date every step of the way. They made sure any issues were dealt with promptly by contacting the relevant agencies involved. I recieved ...
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“Communication was always excellent. I purcha......”

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Apr 28,2021
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Michelle Hiley
By: 'Mr Singh'
Apr 28,2021
0 people found
this helpful
Communication was always excellent. I purchased the property through Paul Carr (Hamstead) and I was so impressed that I wanted to sell the property through them as well. From the valuation where we discussed the realistic figures to liaising with the buyer until completion, impressed ...
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“Michelle was tenacious in her approach and pr......”

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Apr 12,2021
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Michelle Hiley
By: 'SATNAM'
Apr 12,2021
0 people found
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Michelle was tenacious in her approach and proved to be really helpful in chasing down Solicitors against the backdrop of very challenging Covid delays. Thanks for your help!...
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“Excellent service...”

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Apr 02,2021
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Michelle Hiley
By: 'Miss Jaspreet Kaur'
Apr 02,2021
0 people found
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Michelle was very helpful and contacted us regularly regarding updates in the run up to the Sale. She was able to help with enquiries and advice regarding solicitors and the processes involved in the purchase....
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“We first viewed the property with Carol and M......”

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Mar 26,2021
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By: 'Leyton'
Mar 26,2021
0 people found
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We first viewed the property with Carol and Mitchelle took over from there, the ladies were brilliant from day one and Mitchelle had a captivating laugh which you could only like. One the day of the move i almost had a heart attack as the ...
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“Excellent work done by this agency. We are re......”

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Mar 26,2021
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Carole Mulloy
By: 'Parminder singh manan'
Mar 26,2021
0 people found
this helpful
Excellent work done by this agency. We are really happy from them. They are very nice and freindly . They helped us to find our dream home. I was really depressed by another agencies. Bt i tried first property with them and we got our dream ...
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“Generally very good once the price was agreed......”

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Mar 10,2021
Minithumbup
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Carole Mulloy
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Michelle Hiley
By: 'Zena'
Mar 10,2021
0 people found
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Generally very good once the price was agreed, but P.C. could be more supportive of vendors in assuring that the prospective purchaser has the funds to proceed....
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“Excellent service from start to finish, kept ......”

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Mar 09,2021
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Carole Mulloy
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Michelle Hiley
By: 'Weir Group'
Mar 09,2021
0 people found
this helpful
Excellent service from start to finish, kept us up to date when required and always responded to calls and emails Polite, professional and friendly from the whole Team Thank You Paul Carr Estate - Hamstead...
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“Recently purchased house being sold via Paul ......”

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Mar 05,2021
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Michelle Hiley
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Carole Mulloy
By: 'Mandip'
Mar 05,2021
0 people found
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Recently purchased house being sold via Paul Carr, they were professional and friendly but above all I liked their energy and willingness to be proactive in ensuring all parties are kept up to date and anyone in the chain causing a delay is chased up . ...
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“I have no hesitation in recommending Paul Carr...”

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Mar 04,2021
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Carole Mulloy
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Michelle Hiley
By: 'R Briah'
Mar 04,2021
0 people found
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I have no hesitation in recommending Paul Carr. From Stuart's valuation to Carole's cheerful reception manner, Grahams no nonsense viewings and Michelle handling all aspects of post sale negotiation work for all in our chain the service was impeccable, timely and professional at all times. ...
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“Great service , helpful through every step of......”

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Feb 02,2021
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Michelle Hiley
By: 'Kasim'
Feb 02,2021
0 people found
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Great service , helpful through every step of the journey, really friendly which made it a personal experience. Its been a pleasure...
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“Having- first hand experience dealing with yo......”

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Feb 02,2021
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Carole Mulloy
By: 'Zahra'
Feb 02,2021
0 people found
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Having- first hand experience dealing with your Paul Carr branch at Handsworth, I can definitely say I have been very happy with every member of your team. Carol, Sue, Kim & Michelle - I have in some way or another had the pleasure of speaking to ...
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“Michelle Hilly, you have been excellent. Keep......”

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Dec 21,2020
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Michelle Hiley
By: 'Mr'
Dec 21,2020
0 people found
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Michelle Hilly, you have been excellent. Keep up the fantastic service you provide to your customers, with your happy and Jolly attitude im sure theyll keep coming back. Mohammed Miha....
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“Michelle was key in the selling of the property. She ......”

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Dec 16,2020
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Michelle Hiley
By: 'S'
Dec 16,2020
0 people found
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Michelle was key in the selling of the property. She was instrumental in handling all parties involved with her cool and calm manner and her positive attitude....
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Staff picture Carole Mulloy
Staff picture Stuart Pickering
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Last updated at 4:33 PM 14/03/2019 by Fiona Cassidy

Awards won by Paul Carr Estate Agents, Birmingham B42 1NN



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Paul Carr Estate Agents

Branch - Hamstead, Birmingham, B42

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