Shirley, Southampton, SO15
4.7/5, 44 reviews
93% recommended
100% lettings valuation accuracy
99% lettings fee satisfaction



Property Features

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“Quite possibly the rudest woman i've ever had the displeasure ......”

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Feb 10,2017
Minithumbdown
By: 'VCross'
Feb 10,2017
5 people found
this helpful
Quite possibly the rudest woman i've ever had the displeasure to deal with. Not only did she speak to me like dirt she also insinuated that I would not be able to view the property I wanted unless I came in to see her mortgage consultant first. I informed her that I would be using HSBC as I bank with them and she went into a long deformating speech on how rubbish they were and the reasons not to use them. I find this highly unproffesional and suguest that if calls are not recorded currently that they should be. This woman is surely a liability.
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Opening Hours
Address

Connells
409 Shirley Road
Shirley,Southampton
Hampshire
SO15 3JD
02380 789 351

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 99% £495 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 0 1 1 21 0 8 1 5 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“I used Connells mortgage adviser - Lee Hounsl......”

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Jan 08,2021
Minithumbup
By: 'J Smith'
Jan 08,2021
1 people found
this helpful
I used Connells mortgage adviser - Lee Hounslow - and was delighted with his service. He was amazingly helpful and hard working. As a first time buyer he explained everything clearly to me and went above and beyond to sort things at short notice when ...
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“Staff a credit to Connells...”

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Sep 03,2020
Minithumbup
By: 'Kieran'
Sep 03,2020
1 people found
this helpful
My partner and I found our first home through Connells. From start to finish they were great. We had two viewings of our property and Amy was fantastic and made us feel at ease. Due to a lot of delays (not the fault of Connells) ...
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“Effective and caring service - I thoroughly r......”

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Dec 14,2019
Minithumbup
By: 'Jennifer'
Dec 14,2019
0 people found
this helpful
Effective and caring service - I thoroughly recommend the staff of the Shirley branch of Connells. They went out of their way to be helpful from my first visit through to completion day. Thank you - especially to Claire Bushell and Lee Hounslow!...
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“5 Stars Service...”

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Nov 01,2019
Minithumbup
By: 'Taiba'
Nov 01,2019
0 people found
this helpful
I sold my home through Connells quickly. They actually seemed to care about selling my home unlike a previous estate agent I was with, and they kept busy with offers and viewings which is exactly the activity you want when selling your home. Their sales ...
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“Highly recommended....”

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Aug 30,2019
Minithumbup
By: 'Anna'
Aug 30,2019
0 people found
this helpful
We now have 6 properties let through Connells and we couldn't be happier. Bethany, Jordan and Luke have an excellent approach in all areas of their work. Their response time is immediate to any emails and are all dealt with swiftly and professionally. They have managed ...
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“Exemplary, Professional team...”

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Jun 26,2019
Minithumbup
By: 'Judith'
Jun 26,2019
0 people found
this helpful
I have nothing but praise for Claire Bushell and her excellent team at Connells, Shirley. They have worked very hard to get a very complex sale through for me, and have supported me thruigh the many frustrations. Claire has been utterly amazing. She is an ...
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“Prompt & Helpful...”

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Jun 12,2019
Minithumbup
By: 'Stephen'
Jun 12,2019
0 people found
this helpful
Ella has been managing my properties for Connells for some time now. She is always prompt and friendly in replying to any queries I have - and also proactive in letting me know about any issues....
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Comment on agent fees
Good Fees
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“What an adventure!...”

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May 29,2019
Minithumbup
By: 'S'
May 29,2019
0 people found
this helpful
The team at Connells have been a pleasure to deal with - Claire leads a dedicated and enthusiastic team and offers honest but constructive feedback and advice when needed. We built a very good relationship with the team as a result of their fast communication ...
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Comment on agent fees
Connells offered us a fixed price fee which we found slightly higher than competing agents in the area. However, their confidence in the market and their strategy for our sale meant we were happy to absorb the increased fee.
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“Helpful...”

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May 17,2019
Minithumbup
By: 'SA'
May 17,2019
0 people found
this helpful
Understandable kind,spot on.Professionally handles everything. In Shirley branch all staff are very helpful .Specially Lee Hounslow, Harry & all other staff . Thanks all of you....
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Comment on agent fees
Good
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“Mrs...”

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Mar 20,2019
Minithumbup
By: 'Cat'
Mar 20,2019
0 people found
this helpful
Lee was amazing from start to finish. He was really helpful, through out the mortgage application, and kept us updated regularly....
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Comment on agent fees
Very good.
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“Sale of Waterloo Road...”

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Feb 28,2019
Minithumbup
By: 'Sheridan'
Feb 28,2019
1 people found
this helpful
Many thanks to Claire for staying on top of the sale of our flat. Turned out to be quite a challenging sale with her having to manage what I considered to be a very poor buyers solicitor coupled with a nervous first time buyer. Good ...
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Comment on agent fees
The agents fee were well earn't
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“Good...”

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Feb 26,2019
Minithumbup
By: 'Rachael'
Feb 26,2019
0 people found
this helpful
Right from the start, from arranging a mortgage to final completion, Lee and the team at Connells in Shirley, Southampton have made buying a house a pleasant and stress free experience....
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Comment on agent fees
The fees i feel match the amount of work and care taken throughout the whole process of buying a property
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“Excellent...”

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Feb 19,2019
Minithumbup
By: 'Mr'
Feb 19,2019
0 people found
this helpful
A big thank you to Clair and Jess, I found them both to be very professional and helpful, during the prosses of selling my property. I would reccomend Connells very highly ....
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Comment on agent fees
Fair
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“Service perfection!...”

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Jan 28,2019
Minithumbup
By: 'ChrisE'
Jan 28,2019
0 people found
this helpful
A brilliant experience! Claire approached us directly when she was delivering leaflets through doors. She told us she could sell for a certain price and she was exactly right; it was all done and dusted in 6 months, even after a broken chain at one point! ...
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Comment on agent fees
Negotiated a decent fee.
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“Claire has been fantastic from start to finish...”

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Jan 16,2019
Minithumbup
By: 'House'
Jan 16,2019
0 people found
this helpful
Claire did an amazing job in helping me with a sale that at times looked like it would never happen. From start to finish she has been dedicated, kept me informed and has gone over and above to make sure we got there in the ...
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“Very efficient and polite...”

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Jan 09,2019
Minithumbup
By: 'Mr'
Jan 09,2019
1 people found
this helpful
Jess came to value the property and she presented comparisons of similar properties in the area and also evidence of viewings undertaken on those properties. We found this very impressive and informative. We had had a bad experience in the summer with an Independent Estate ...
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Comment on agent fees
Fees are acceptable
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“New Homes Sales...”

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Dec 17,2018
Minithumbup
By: 'New'
Dec 17,2018
1 people found
this helpful
Claire and her team took on our small development of a terrace of three houses in Maybush. I found Clair and her team very pro active in their approach, providing regular updates and doing all they could to push the conveyancing process. I wouldn't hesitate ...
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Comment on agent fees
Average
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“Thank you!...”

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Dec 11,2018
Minithumbup
By: 'C_Johnson'
Dec 11,2018
1 people found
this helpful
Claire has been absolutely brilliant in helping us with the sale of our property. She genuinely cares about getting the best for her clients whether as the buyer or seller. She's proactive in providing updates and is happy to help push the conveyancing along. She ...
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“Couldn't have asked for better service...”

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Oct 12,2018
Minithumbup
By: 'Karen'
Oct 12,2018
1 people found
this helpful
Claire has been absolutely amazing, so responsive to all our enquires and cry's for help, she certainly made the purchase of the house as painless as possible. I have never used an estate agent like she is always on call!! I highly recommend using Connells...
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“Mortgage services...”

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Oct 03,2018
Minithumbup
By: 'Christabel'
Oct 03,2018
1 people found
this helpful
Lee was patient, responsive and efficient when helping me review my mortgage options, make an application and organise all the necessary insurances I needed for my house purchase. I would definitely recommend Lee if you are looking for a local mortgage broker....
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Comment on agent fees
The same as other mortgage brokers I spoke to, with a 6 month leeway.
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“Easy, informative and very helpful...”

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Oct 02,2018
Minithumbup
By: 'Justine'
Oct 02,2018
1 people found
this helpful
Myself and my partner were first time buyers, and we had no idea what we were doing!! We had nothing but great service all through out the sale. I am quite persistent when I want to be kept in the loop for things but with ...
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Comment on agent fees
I have no point of reference but it seemed reasonable and affordable
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“Bethany from Connells Shirley is like a breath of fresh air!...”

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Oct 01,2018
Minithumbup
By: 'Kevin'
Oct 01,2018
0 people found
this helpful
I have been dealing with Bethany for a while now, and she has never failed to let my property. Her knowledge of the lettings industry is second to none! She always manages to find me great tenants. Thank you!...
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“Found new tenant quickly...”

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Oct 01,2018
Minithumbup
By: 'R'
Oct 01,2018
0 people found
this helpful
Connells found me new tenant very soon after the old tenant moved out reducing my void period to a minimum, well done to Beth and the team....
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Comment on agent fees
Fees as expected for a High Street agent
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“Very considerate and helpful....”

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Aug 24,2018
Minithumbup
By: 'Maria'
Aug 24,2018
1 people found
this helpful
Lee had been there everytime I had a question. He was really patient and available for any queries. Many thanks for your valuable service....
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Comment on agent fees
Good
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“Very poor...”

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May 19,2018
Minithumbdown
By: 'Simon'
May 19,2018
1 people found
this helpful
Connells have managed to make a mistake and return our letting deposit to the landlord instead of us and now tell us we must wait until the landlord returns the money. Unbelievebly poor and incompetent service. You would think they would be apologetic and embarrassed ...
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“Great Service...”

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Apr 18,2018
Minithumbup
By: 'Hollie'
Apr 18,2018
1 people found
this helpful
Highly recommend Connells in Shirley! Jess has been fantastic throughout the whole process. Always helpful and nothing ever too much bother....
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Comment on agent fees
Good
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“We liked Claire immediately on meeting her, she was enthusiastic ......”

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Feb 27,2018
Minithumbup
By: 'The'
Feb 27,2018
1 people found
this helpful
We liked Claire immediately on meeting her, she was enthusiastic and knowledgeable and we felt confident about putting our property sale in her hands. We have received good communication from the branch. Keep up the good work!...
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Comment on agent fees
Expensive compared to some but worth it to get the level of service.
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“Well the buying or selling a property process is never ......”

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Feb 13,2018
Minithumbup
By: 'Good'
Feb 13,2018
1 people found
this helpful
Well the buying or selling a property process is never easy. I appreciate Claire and Danielle's down to earth approach towards us and our buyer. Being strict and realistic is very much needed when things don't go according to the plan/wishful thinking. The rest ...
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Comment on agent fees
OK. Although I don't recommend "super" photo service.
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“Very pleased with the help i got by Lee Hounslow. ......”

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Jan 18,2018
Minithumbup
By: 'Khurram'
Jan 18,2018
1 people found
this helpful
Very pleased with the help i got by Lee Hounslow. Lee gave me great advice and made everything quick and simple. And also saved me money! Top bloke. Connells staff was great too...Definitely recommend to everyone...
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“Excellent service by Claire & her team. Selling a property following ......”

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Jan 10,2018
Minithumbup
By: 'The'
Jan 10,2018
1 people found
this helpful
Excellent service by Claire & her team. Selling a property following a bereavement & when the sellers do not live locally could have been additionally stressful. However clear, prompt, sensitive & helpful communications & service from all the team made the sale as smooth as possible. Thank you....
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Comment on agent fees
Reasonable & clearly explained in advance.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure available.

Awards won by Connells, Southampton SO15 3JD


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