50% lettings valuation accuracy
25% lettings fee satisfaction
Feb 09,2017
Feb 09,2017
4
people found
this helpful
this helpful
The Greenock branch of Castle Estates has guided me through my 13 years of letting my flat locally. They have let me know any repairs, works through new legislation, problems/issues with tenants' promptly and the necessary steps to rectify the situations. The staff have always been patient, helpful and cheerful if I have had any queries.
Comment on agent fees
Feel the charges are fair with the work they do and carry out for the landlord.
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Latest Reviews
1st May 2021
reviewed by 'Dr Andrew Mooney'
4th Apr 2019
reviewed by 'Lady'
23rd Jul 2018
reviewed by 'RM'
26th Oct 2017
reviewed by 'BD'
9th Feb 2017
reviewed by 'Anne'
Opening Hours
Address
Castle Estates (Glasgow)
14 Union Street
Greenock
Inverclyde
PA16 8JJ
0141 212 9120
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 25% | £365 | £450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 01,2021
May 01,2021
2
people found
this helpful
this helpful
Like many others who have written reviews on Google reviews, and also on other review websites (Yell etc), I have also fallen victim to this letting agencies dubious methods regarding withholding money from deposits, despite handing my flat back in a condition that is, quite ...
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Apr 30,2019
Apr 30,2019
3
people found
this helpful
this helpful
I'd never rented before so chose a, so-called, 'reputable', landlord. Big mistake.
Damp smell, beetles and small flies from day 1 and increasingly cracking/sharp bathroom tiles, due to incorrect laying of substrate. Took C.E six months to rectify, despite advising that I had a ...
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Comment on agent fees
Overpriced compared to Riverclyde homes, who have safe living conditions, hot water and central heating.
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May 07, 2019
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(1)
Dear Chris We totally agree that the time it took for the contractor to complete the Insurance works within your property and we have apologised for all the inconvenience you have suffered. We also confirm that matters have now been resolved to your satisfaction. ...
Apr 04,2019
Apr 04,2019
1
people found
this helpful
this helpful
I rented from this company much to my eventual dismay! I had a dispute re. the return of my deposit which, after I carried out my own investigation (of both this agency and the owner of the property I rented) I discovered some unpleasant facts. ...
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Comment on agent fees
Very, very bad
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May 07, 2019
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(1)
Dear Margaret We confirm again that we do not hold your deposit and if you were not happy you could refer the dispute to an Adjudicator. Following the termination of your tenancy you agreed the sum to be returned which was paid to you direct by LPS Scotland Ltd not Castle Estates. With regards to this review we have no financial interest in or involvement with the Utility Companies. It is the tenants responsibility to deal with their preferred company. At the commencement and end of the tenancy ...
Jul 23,2018
Jul 23,2018
10
people found
this helpful
this helpful
As a property owner I have been with Castle Estates (Glasgow ) Ltd, based in Greenock for past 3-4 years. I employed them to fully manage my property, due to the fact they were a small, independent, family owned letting agency, whose employees live in the ...
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Comment on agent fees
The avarage maintenence fees charged by letting agents in the area is10% (plus Vat). Castle Estates (Glasgow ltd) based in Greenock charges more that the local average. They feel the service they provide, justifies the higher rate asked. From my experience paying more does not ensure a better service.
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Oct 26,2017
Oct 26,2017
5
people found
this helpful
this helpful
I wish I had read these reviews before going with this agency. I spent hours cleaning out the flat I had rented, only to get a report saying the flat needed to be cleaned. Issues were things like slight dust on a skirting board, some ...
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Comment on agent fees
I've never rented before so have nothing to compare the fees against.
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Jan 04, 2018
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(2)
Well that's not really true is it. You kept back £100 of my deposit, not the full deposit. I decided that I couldn't be bothered with the LPS Adjudication process so they didn't actually find for you. And you still seem to think that it's OK to rent a flat with no working toilet. Do you have any comment on that? ...
Feb 09,2017
Feb 09,2017
4
people found
this helpful
this helpful
The Greenock branch of Castle Estates has guided me through my 13 years of letting my flat locally. They have let me know any repairs, works through new legislation, problems/issues with tenants' promptly and the necessary steps to rectify the situations. The staff have always ...
read full review
read full review
Comment on agent fees
Feel the charges are fair with the work they do and carry out for the landlord.
Was this helpful?
Yes
Yes
Mar 10,2016
Mar 10,2016
12
people found
this helpful
this helpful
I have just gave up a tenancy in 2aillsa road Gourock,flat which was clean and tidy when inspection was done by k*, this person made me feel be littled felt like a piece of dogs dirt on the sole of her shoe. She went ...
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Comment on agent fees
Absolute rip off thieves
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Jul 31,2015
Jul 31,2015
6
people found
this helpful
this helpful
+ If I report a problem someone is normally sent to look at it the following day
- Inspections are frequent and always during my work hours
- During one inspection, two years after I moved in...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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