TERRIBLE people skills, difficult to try and get them to fix anything that went wrong- our toilet got blocked/frozen in january and we were told to 'deal with it' as this is happening to a lot of people. Our washing machine wasn't spinning properly and when they finally sent someone to have a look he said it was an old machine and thats why it wasnt spinning. clothes would be dripping wet and the end of a cycle, they didnt replace it.we were told again to accept it. the microwave did break too, but they did replace it with a sainsburys basics one. The room flooded downstairs when I returned after christmas and again, absolutely no help, the roof was caving in the corners and I had to get the water out of the room and they didnt even come round and look.one of the worst dealing with estate agents i have had in manchester, never again.