“Rude and incompetent staff. When reporting faults, would take at ......”
1 Star Review
Feb 01,2017
By:
'Joanne'
Feb 01,2017
Branch: Glasgow, 303 Byres Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G31
Branch: Glasgow, 303 Byres Road
Lettings (as a Tenant)
Postcode: G31
14
people found
this helpful
Rude and incompetent staff. When reporting faults, would take at least three calls before anyone bothered to come out.
Towards the end of my tenancy, they would arrive unnancouced to show potential tenants around.
I work in a busy ward and was once called away to take an URGENT call. This was from an incredibly rude member of staff whom incorrectly accused me of not paying the rent that month. No apology at all when she realised her error.
I twice asked where I was supposed to leave the keys when my tenancy was finished and I was working that while weekend. Finally told to hand the keys in via their letter box which I did.
I was then told that because I hadn't followed their protocol such as washing inside of the washing machine, arranging a time for the agent to collect the keys that I would not receive my deposit back. When I pointed out that I had not received this protocol/documentation with instructions, I was actually told that I should have informed them that I hadn't received a document that I didn't know I should have received. He actually said it again when I asked him to
Confirm what he just said.
They also denied telling me to hand the keys and and for the third time, pointed out I hadn't followed the Instructions on the document I didn't receive. I was then charged for change of
Locks.
They also tried to charge me of pick up of furtinture that was left outside the the floor of the flat. Someone
Else was also
Moving that weekend and I believe they had left a table for a charity to collect.
When I attended their office to discuss getting back my deposit, the manager and the incredibly incompetent man with her were eating their lunch and almost laughing together at my upset over the way I had been treated. I never once missed a payment and kept the flat in great condition.
This company and the people
Working for it are unprofessional, antagonistic and thoroughly horrible people. Whenever I can, I warn people against letting from them. It is usually at a stressful time when people need to rent short term and the last thing you need to deal with are these horrible people.
14
people found
this helpful
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