I could not fault the service we received from Ms Elizabeth Morgan . She replied prptly to complaints and kept us up to date throughout all maintenance issues . Her professionalism, attention to detail and ability to prioritise was exemplary and Romans are fortunate to have her as an employee . The rating of excellent we gave was based on our dealings with Ms Morgan and not the overall service delivered by Romans. Prior to Ms Morgan being appointed as manager of our property the service from Romans was poor. Maintenance issues had not been addressed prior toughly into the property and the contract service slow. If it had not of been fordorham's adept handling when taking over responsibility for our tenancy we would have probably sought legal advice relating to the service delivered by Romans which was shoddy at best. A very big thank you to Msorgam who is without doubt an asset to Romans.