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Apr 03,2012
By: 'Mrs A'
Apr 03,2012
15 people found
this helpful
Do NOT rent with this agent as a TENANT or a LANDLORD. We signed up to live in our first family home after getting married. It was an unfurnished property so we were not keen on signing up without assurances that we could live there for a couple of years. We were promised that as long as we paid our rent on time and looked after the property we would be able to live there for a few years without any problems. In the time that we lived there Streets Ahead refused to fix any of the problems that we had with the house. They would not return our calls and they basically treated us like dirt. The landlord also found them useless and gave us his business card so that we could call him directly. He eventually decided to leave them! We are now leaving the property, the landlord is also leaving Streets Ahead and we are glad to see the back of them. They are absolutely USELESS!
What agent could do to change your mind?
Streets Ahead is very quick to 'sell' their services and close the deal. They really do not care what happens after you sign the contract. They could have responded to requests to fix the property rather than spend months treating us as if they were doing us a favour by letting us pay rent and live in the property.
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By: Nick Durkin
Apr 23, 2012
Dear Mrs A

I'm obviously very sorry to hear that you have been disappointed with your experience in using Streets Ahead. We treat all complaints very seriously and would like the chance to discuss the matter with you further and carry out a full internal investigation.

It is our Company Policy to visit our Customers at home who are less than 100% happy with any aspects of our service. Please contact me directly to arrange this at your earliest convenience.

I look forward to hearing from you

Kind Regards

Nick Durkin
Lettings Manager
Crystal Palace Branch
020 8683 8112

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Streets Ahead

4 - 8 Westow Street Crystal Palace, London
Greater London
SE19 3AH

020 8653 9222

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