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Apr 03,2012
By: 'tenant'
Apr 03,2012
11 people found
this helpful
I completely disliked this agency. This is the worst agency i have ever seen. I was finding the house for rent and they were polite before i pay the money. but after getting their fees/money they completely changed. They didnt gave us keys on time and we got in trouble entering the property on the day of shifting, our luggage was on road but they didnt helped even in getting us the right keys. When i called them to get their help, they completely disconnected the phone. Also they didnt gave agreement on the day of shifting and took long time to give the agreement. I am expecting the baby so we needed agreement to register with GP but they didnt helped at all.When we asked for theit help , they said that its out problem not theirs. I request you not to go with agency otherwise you can be in trouble.
Was this helpful? Yes
By: Darren Cray
Apr 06, 2012
Thanks for your comments - however all the issues you raise are of your own making, we had prepared the contracts to sign early in the week but you did not want to come down, it was not until late on Friday that you demanded we meet you at the property to finalise the paperwork, it was explained to both you and your husband that the diary was full on the Saturday (our busiest working day) and that you would need to give us a set time to meet at the office so we had staff available to finish the paperwork with you, but you were completely unreasonable in accepting this, you also refused to pay a check in fee meaning we could not pay for the inventory clerk to meet you at the property. If you google Cray & Norton it will show an Estate Agents NOT a Courier Service!

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Cray & Norton

323 Lower Addiscombe Road Croydon
Greater London

0208 655 0700

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