63% lettings valuation accuracy
67% lettings fee satisfaction
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2024
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Jan 27,2017
Jan 27,2017
10
people found
this helpful
this helpful
Unprofessional, deceitful, inconsiderate.
I was a landlord who contracted with the Letting Co last year. As soon as I agreed on the let, it was nothing but problems.
Never answered any phone calls, had to physically go to the office to get anything done.
I was asked to pay VAT (the contract stated '€˜all agency fees are VAT free'€“ I was told it was a mistake in the contract and waited four months for a new one -€“ nothing was corrected).
- Tenants were not checked properly, I was given false information about their status, if I had been told the truth I would have not agreed on the let.
- The plumber was called to the property without asking my consent first (I had a contract with British Gas for any plumbing works, and therefore all breakdown costs would have been covered), the money was deducted from rent -€“ no invoice/receipt or explanation was given to me.
- I have never received any receipts, for any financial deductions.
- No house inspections were carried out.
- I asked the Agent if he could arrange a Gas Certificate, I was told it would cost £55.00, but he deducted £80.00 – probably the most expensive you can get, no explanation, as always.
- On one occasion, there was money deducted from rent by ‘mistake', it took me four months, and involvement of my solicitor to get the money back.
- When I realised what was happening, I requested the termination of the Tenancy as per notice period (the Letting Agent tried to charge me double the price for the Notice to Quit – when I should have not paid any according to the agreement -€“ but, the Agent just deducted the money from the rent).
- When the Tenants left, the Agent decided it was not even necessary to inform me about it, I learned about it, by visiting the office a week later. The Deposit money was returned to Tenants, before I even had a chance to see the property. It was left with about thirty nail holes in the walls, ripped wall paper, rent arrears, dog hair everywhere, and some of my furnishings missing (the Letting Agent did not even notice it, during his final inventory). I even had to pay for a special uplift of the garbage left by the Tenants. I was later told that my missing belongings were returned to Letting Agents office and he promised in his letter to deliver them to my solicitor office – I am still waiting nearly a year later.
- I tried to complain to Property Ombudsman and Landlord Accreditation Scotland about the service I received (their logos were on The Letting Co Windows, and in his Brochure -€“ and still available to view on the Company Facebook Page).
- Both Organisations informed me that The Letting Company" is not, and, has never been a member, and is not accredited by them.
I was promised a professional service and peace of mind €- all I received was false promises and problems, my advice to everyone thinking about using them is: stay as far away as possible from The Letting Co in Grangemouth.
I was a landlord who contracted with the Letting Co last year. As soon as I agreed on the let, it was nothing but problems.
Never answered any phone calls, had to physically go to the office to get anything done.
I was asked to pay VAT (the contract stated '€˜all agency fees are VAT free'€“ I was told it was a mistake in the contract and waited four months for a new one -€“ nothing was corrected).
- Tenants were not checked properly, I was given false information about their status, if I had been told the truth I would have not agreed on the let.
- The plumber was called to the property without asking my consent first (I had a contract with British Gas for any plumbing works, and therefore all breakdown costs would have been covered), the money was deducted from rent -€“ no invoice/receipt or explanation was given to me.
- I have never received any receipts, for any financial deductions.
- No house inspections were carried out.
- I asked the Agent if he could arrange a Gas Certificate, I was told it would cost £55.00, but he deducted £80.00 – probably the most expensive you can get, no explanation, as always.
- On one occasion, there was money deducted from rent by ‘mistake', it took me four months, and involvement of my solicitor to get the money back.
- When I realised what was happening, I requested the termination of the Tenancy as per notice period (the Letting Agent tried to charge me double the price for the Notice to Quit – when I should have not paid any according to the agreement -€“ but, the Agent just deducted the money from the rent).
- When the Tenants left, the Agent decided it was not even necessary to inform me about it, I learned about it, by visiting the office a week later. The Deposit money was returned to Tenants, before I even had a chance to see the property. It was left with about thirty nail holes in the walls, ripped wall paper, rent arrears, dog hair everywhere, and some of my furnishings missing (the Letting Agent did not even notice it, during his final inventory). I even had to pay for a special uplift of the garbage left by the Tenants. I was later told that my missing belongings were returned to Letting Agents office and he promised in his letter to deliver them to my solicitor office – I am still waiting nearly a year later.
- I tried to complain to Property Ombudsman and Landlord Accreditation Scotland about the service I received (their logos were on The Letting Co Windows, and in his Brochure -€“ and still available to view on the Company Facebook Page).
- Both Organisations informed me that The Letting Company" is not, and, has never been a member, and is not accredited by them.
I was promised a professional service and peace of mind €- all I received was false promises and problems, my advice to everyone thinking about using them is: stay as far away as possible from The Letting Co in Grangemouth.
Comment on agent fees
Average, but if you add the money deducted by 'mistake', fees work out as very high.
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Latest Reviews
27th May 2019
reviewed by 'A2'
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reviewed by 'tenant'
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reviewed by 'Ryan'
17th Jan 2019
reviewed by 'Darren'
15th Jun 2018
reviewed by 'A'
23rd Jun 2017
reviewed by 'HonestJohn'
Opening Hours
Address
The Letting Co Falkirk
7 York Lane
Grangemouth,Falkirk
Stirlingshire
fk3 8bd
01324 486888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 63% | 67% | £395 | £850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 3 | 2 | 2 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
- fk1
- Falkirk
- Stirling
- Central Scotland
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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May 27,2019
May 27,2019
2
people found
this helpful
this helpful
As a landlord i have seen a previous tenants review i can only give my point of view. There are time (as fellow landlord reading this will know) where repairs are reported that you feel the tenant should be addressing or you simply are under ...
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Comment on agent fees
Same as most other agents - cheaper than national companies
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May 27,2019
May 27,2019
1
people found
this helpful
this helpful
Having rented from this company for just under 2 years I can happily recommend them as a landlord. I was very happy with the house I rented. Had some issues at the start setting up rent payments they insist all payments are direct debit or standing ...
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Comment on agent fees
I didn’t have any fees
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May 24,2019
May 24,2019
2
people found
this helpful
this helpful
I have used The Letting Co to rent my property for around 5 years now and cannot recommend them enough.
During this time I have had 3 different tenants, 2 have been excellent and stayed for years with no issues. However the only slight problem I have had ...
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Comment on agent fees
Seems very competitive compared to other local agents.
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Jan 17,2019
Jan 17,2019
1
people found
this helpful
this helpful
I would not recommend using The Letting Co Grangemouth, never have I dealt with someone so unprofessional!
David frequently misses appointments and when asked why, he is deliberately awkward. He didn't bother to let me know he wasn't going to be at the arranged time ...
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Jun 15,2018
Jun 15,2018
4
people found
this helpful
this helpful
This is not a positive review, and if i could have, this review would have been rated as 0 stars out of 5. I have put this review on in the hope that this saves any other family from going through this process and upset, and all ...
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Jun 23,2017
Jun 23,2017
13
people found
this helpful
this helpful
Hhhhmmm, where do I start? Rather than a long review here is an honest list of good and bad points of the Letting-co
Good
-Finds tenants quickly
-Friendly
Bad
-Is abysmal at replying to emails/calls
-Never carries out property inspections. I have been a ...
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Comment on agent fees
Average - however after being scammed for a considerable amount of money I would say terrible
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Mar 02,2017
Mar 02,2017
8
people found
this helpful
this helpful
Where do I start? Too many problems to mention. Unprofessional, bad or should I say no communication unless hounded. Did one inspection in 2 years on my father in laws property which had to be asked for on many occasions. Asked for a second one after ...
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Jan 27,2017
Jan 27,2017
10
people found
this helpful
this helpful
Unprofessional, deceitful, inconsiderate.
I was a landlord who contracted with the Letting Co last year. As soon as I agreed on the let, it was nothing but problems.
Never answered any phone calls, had to physically go to the office to get anything done.
I ...
read full review
read full review
Comment on agent fees
Average, but if you add the money deducted by 'mistake', fees work out as very high.
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Jan 05,2017
Jan 05,2017
7
people found
this helpful
this helpful
This is the worst agency I have ever been with.
* is nice and friendly, making you feel at ease, thinking that it will be a great company.
I quickly realised (when it was too late) that it was the worst decision ever made. He never ...
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Comment on agent fees
Bad, nothing is worth it.
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Oct 10,2014
Oct 10,2014
3
people found
this helpful
this helpful
First time landlord and i was really impressed in the way the company lead me stage by stage through the letting process. they supplied me with loads of excellent written material along with taking the time to explain all my obligations. They took control of ...
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Comment on agent fees
very happy with the price i paid
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Sep 22,2014
Sep 22,2014
3
people found
this helpful
this helpful
Renting for the first time i was really impressed by the way the letting co explained the process of letting. They provided me with free information packs and explained my rights as tenant. I have had no problems in the property i am in and ...
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Sep 02,2014
Sep 02,2014
2
people found
this helpful
this helpful
The Letting Co, now manage 2 of my properties i have in Falkirk. I found them to be very helpful, prompt in their communication and very easy to deal with. I renovated one of the properties and was very impressed that in their final invoice was ...
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Comment on agent fees
Very competitive, and what they quoted is what they charge. Very transparent service
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Aug 13,2014
Aug 13,2014
2
people found
this helpful
this helpful
Having tried numerous agents in the area (mainly over priced estate agents and lawyers offices) . I was glad to have come across a specialist letting agency. Living in NZ. on the other side of the world i have no option to put complete trust in ...
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Comment on agent fees
The Letting Co charged me ‚£150 set up fee and 10% management fee. Unlike agents i have used in the past there were no other costs even for inventories, contacts, inspections, advertising. I was also surprised to find there was no up front fees to me as a landlord. any fees were payable once the property was let and they were deducted from the first months rent. A refreshing way of doing business!Attachments
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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