“Truly dreadful.Perhaps the most inept, dishonest and dishonoroble 'organisation' ......”
1 Star Review
Jan 26,2017
By:
'Marc'
Jan 26,2017
Branch: Nottingham, 154 Derby Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NG5
Branch: Nottingham, 154 Derby Road
Lettings (as a Tenant)
Postcode: NG5
1
people found
this helpful
Truly dreadful.
Perhaps the most inept, dishonest and dishonoroble 'organisation' I've ever come across. Multiple failings at all levels.
On more than one occasion staff from the agency allowed themselves into our home without consent or prior warning. When we initially moved in, the flat was in a fairly contemptable state; not vacuumed, abound with stains, basic facilities not working. This despite the fact that during our initial viewing the agent who showed us around promised a thorough clean and new paint job - neither fulfilled. Also absent was a bed despite assurances that one woulfld arrive prior to our moving in, meaning a few weeks sleep on the freezing floor during mid winter.
Numerous issues were reported to the agency and ignored. While certain members of staff could be helpful when pressed and chased on issues, the majority proved hapless. The maintenance man displayed a particular rudeness, marking the floor with his filthy boots, scraping the walls with his equipment and once turning off the electricity to the property whilst I was in the middle of preparing an important assignment on my laptop, luckily it had just been saved.
The majority of properties let my these agents are of terrible quality - I'm now renting a larger, nicer, cleaner property for less than I was being charged by City Lettings for their decrepit box. If you're looking for somewhere to rent and you have options, opt for another, any other. The stress and horror of dealing with this agency simply isn't worth it.
Comment on agent fees
Excessively high
1
people found
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I'm sorry to hear you feel you have not had the best experience. We continue to attempt to improve our services and have taken on your input.
Unfortunately we can not find your details on our past tenants list so are finding it somewhat hard to designate the actual property.
Please feel free to call me on 0115 9502172 to discuss the extent of your grievances so we can shed more light on it and hopefully avoid any similar issues in future.
I do however, take exception and believe many of our 600 landlords will too 'that the majority of our properties are let in terrible quality'. This statement along with suggesting that we are 'dishonest' & 'dishonorable' is unfounded & simply untrue. Also claiming that our fees are excessively high is also a fabrication as we are by far one of the most competitive agents on the market.
Again please feel free to give me a call to discuss in more detail if required.
I look forward to hearing from.
Kind Regards
Tom