“Terrible, ended up changing to a different agent after months ......”
1 Star Review
Jan 25,2017
By:
'Terrible'
Jan 25,2017
Branch: Nantwich, 35 Pepper Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: CW5
Branch: Nantwich, 35 Pepper Street
Sales (Prospective customer)
Postcode: CW5
6
people found
this helpful
Terrible, ended up changing to a different agent after months of disappointment from this branch. John came round to do the initial visit & promised me they would spend time taking good photographs, I would always get feedback from viewings & that they would promote my house enthusiastically. None of this happened.
The pictures were dreadful, once I had made the decision to go with Reeds Rains, John turned up & rushed around my property, not bothering to position anything, turn any lights on/off, open/close any doors. His attitude was totally different to when he was trying to get my business, I started to feel alarmed then but thought I would trust them as they are the professionals. Big mistake!
I initially had a few viewings but the feedback I got made me wonder why on earth these people were looking at my house, for example, a man who ideally wanted a bungalow or somewhere with not too many stairs was shown around, my house is a 3 storey town house!
After these viewings over the first month, everything went quiet. I did not hear from them for months until they took on another property on my road, similar but different layout & missing some important features in comparison with my property. At this point, I was contacted & advised to reduce my property by £10k because of this new house they had taken on. I was not impressed that this was the first I'd heard from them in nearly 4 months & that the lady who called clearly had no idea of the differences between the two houses. I told her I was extremely concerned about their ability to sell my house & that I was seriously thinking of switching agents. Next thing I know, I have 2 viewings that week. That felt very suspicious to me. I shouldn't have to rattle their cage to get them to do their jobs. I waited for feedback from these viewings before deciding to leave, I waited & waited, 3 weeks went by & no follow up on either viewing. So I made the decision to leave & gave them my notice. During the notice period they managed a couple more viewings but it shouldn't have taken me leaving to get them to pull their finger out & do their jobs. They did not sell my house, despite it being on the market with them for quite a while. I feel like John, their head of branch, is like a dodgy car salesman, when he wants you to buy into what he's selling he tells you what you want to hear but once you've signed on the dotted line he couldn't care less & if you have any problems he doesn't want to know. Nightmare agent to deal with.
I changed agent & the house was sold within 4 months, says it all really. Oh & for more than the price Reeds Rains wanted me to drop to..
Comment on agent fees
Fair if they had actually sold the house & done their job.
6
people found
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