75% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
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Jan 24,2017
Jan 24,2017
0
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Lived in a two bed property which was let by the essays agents for myself and my daughter. Was an old flat with dated fixtures and fittings. House was filthy when I moved in needed a clean including walls which had dirt marks from the previous tenants. Intercom didn't work so I had to run up and down with a three year old child everytime the door rang. I was physically assaulted by the alcoholic neighbour because I didn't put my bin out one time. After the incident with the neighbour I was told by the other tenants in the building that people come and go regularly then was lied too by the agent told that someone lived there for years before so I was clearly allowed to rent a flat to opposite a violent drunk as a young single female with a small child, I lived there in the middle of winter and I was left with no heating and hot water multiple times during this period! The flat was infested with black mould around the windows and in the bathroom regardless of heat and ventilation. There was also an infestation of ladybugs from the trees in the garden so when you open the windows you had swarms of black ladybugs coming inside. I asked the agent to supply me with all the information I needed to renew my contract incase I couldn't find anywhere else to go and I had to stick it out in this hovel of a flat till I could seek further accommodation approx 2months before the end of my contract, I was told I would receive an email with everything I needed to know including a day I would need to do this by and it would cost me £50.. after no further contact I proceed to contact the agent to be told I need a gaurentor within the next five days and £300 oh and she would be referencing two new people in a few days so I need to hurry up. ( bearing in mind I paid 6monthd rent up front but they wanted more ) When it came to moving out I was told I would have my desposit back by the Wednesday (I moved out on the Friday) Wednesday came and went to which I was told no I was wrong she said ten days which is a lie as she was on loud speaker and I have a witness. I went with no money for two weeks! I would of been fine with it had I been told I had to wait two weeks my annoyance is the blatant lie that and being fobbed off and to top it off they had the ordasity to say that the flat wasn't clean enough when I moved in and it was horrible also sending me pictures of things that were already wrong like a rust stain on a blind and a cupboard full off shit that was there when I moved in which little did they know I only used two out of the three cupboards, all in all this was a nightmare from hell living in that place and I am so glad I don't live in there anymore but I want people to know that these people will never care about the people inside there houses as long as they get there money.. the whole thing is a joke beyond belief
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Latest Reviews
14th Aug 2018
reviewed by 'Lornaloo'
24th Jan 2017
reviewed by 'Disgusting!!'
25th Apr 2016
reviewed by 'F'
Opening Hours
Address
Nicholas Humphreys
26 Oakfields Way
Catherine-de-Barnes,Solihull
West Midlands
B91 2TR
0121 647 3723
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 67% | £0 | £0 |
| Lettings | 100% | 67% | £895 | £975 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- B91
- Solihull
- B92
- Birmingham
- B93
- Hockley Heath
- B94
- B11
- B12
- B28
- B29
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Latest Properties
No Properties
Aug 14,2018
Aug 14,2018
2
people found
this helpful
this helpful
We moved into a property everything went well at the start all paperwork completed deposit handed over, called them back a few months later to find out this franchise is no longer trading, manager to speak to a director mark Fieldhouse who advised the company ...
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Comment on agent fees
We paid so many different fees in the end after we had already paid £300 to reserve the property they started adding costs on extra £180 for inventory and extra £50 for an admin charge do not use this company!
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Jan 24,2017
Jan 24,2017
0
people found
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Lived in a two bed property which was let by the essays agents for myself and my daughter. Was an old flat with dated fixtures and fittings. House was filthy when I moved in needed a clean including walls which had dirt marks from the ...
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Apr 25,2016
Apr 25,2016
0
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A very well run branch with fantastic customer service. The Director Sam has a real passion for what she does and makes sure you have everything you need every step of the way - I would highly recommend using this branch and will definitely be ...
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Comment on agent fees
A very normal fee if slightly low for the area so saves you money
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Apr 24,2016
Apr 24,2016
0
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Great at personal service with letting my property. Impressed and would recommend.
Fees were great and cheaper than most in the area considering the level of service provided....
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Comment on agent fees
Reasonable
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
contact - [email protected]
Last updated at 9:16 AM 25/04/2016 by Samantha
