French & Hill
Chelmsford, CM1
1/5, 2 reviews
50% recommended
0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction



Property Features

...left to get your reviews in for the
2024 allAgents People Awards


“The worse agency I have ever used to rent with ......”

Share on :
Jan 17,2017
Minithumbdown
By: 'Annabelle'
Jan 17,2017
4 people found
this helpful
The worse agency I have ever used to rent with very unprofessional. Very unprofessional agency run by the owner whom dosent follow any normal standard of procedures, very cowboy ethics. High Check out fees in small print, although not told in person. Rude emails, using there own cowboy handymen or even her friends to complete work that need professional serviceman. Have no body regulating them. Dosent answer emergency line or on email yet will email if it something she needs. Do not use I was told and went ahead anyway as liked properly but was told and wish I'd listened. Awful appalling agency that needs shutting down. Also Facebook that has "reviews" are also just her friends real reviews from unhappy customers are deleted.
Comment on agent fees
Very bad for what was delivered
Was this helpful? Yes
By: Clair Maslin (Administration Manager)
Jan 17, 2017
Dear Annabelle,

We are very surprised to receive this review.

We have no Tenants called Annabelle on our books and the only properties priced at £1200pcm have all long term tenants in situ. As a small company we thrive on the fact that we know all of our Landlords and Tenants personally therefore we would appreciate if you could advise us of the property address so we can look into this matter in more detail.

The Director of the Company and myself have over 20 years combined experience in the property industry. I also have qualifications from ARLA and NFOPP.

We are a member of The Property Ombudsman who regulate all agents to ensure that we all follow the same code of conduct.

Our check out fee is £60.00 and this is clearly stated in the Tenancy Agreement, online and in our office. All Tenants are again made aware of this fee when they decide to vacate. We do not hide any fees from our clients.

All of our contractors are fully qualified and insured. We do have an emergency contact number and we do advise all of our Tenants if their call is not answered then please leave a message and we will call back. We can not recall any emergency calls that were not dealt with.

We assure you that all of our testimonials mentioned on our website and social media are from Tenants, Landlords, Buyers and Sellers. We are very proud of our testimonials as we work very hard to achieve this.

Therefore this review contains incorrect information and does not reflect our company or service in any way.

Kind regards
Clair Maslin

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

French & Hill
11 Wells Street
Chelmsford
Essex
CM1 1HX
01245 355 155

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £0 £0
Lettings 0% 0% £1,200 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 1 0 0 0 0 1 0
Areas covered
  • CM1
  • cm6
  • CM8
  • Essex
  • CM2
  • CM7
  • CM9
  • CM3
  • CM10
  • CM4`
  • CM12
  • CM5
  • CM13
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS
Latest Properties

No Properties

“The worse agency I have ever used to rent with ......”

Share on :
Jan 17,2017
Minithumbdown
By: 'Annabelle'
Jan 17,2017
4 people found
this helpful
The worse agency I have ever used to rent with very unprofessional. Very unprofessional agency run by the owner whom dosent follow any normal standard of procedures, very cowboy ethics. High Check out fees in small print, although not told in person. Rude emails, using ...
read full review
Comment on agent fees
Very bad for what was delivered
Was this helpful? Yes
By: Clair Maslin (Administration Manager)
Jan 17, 2017
View all comments (1)
Dear Annabelle, We are very surprised to receive this review. We have no Tenants called Annabelle on our books and the only properties priced at £1200pcm have all long term tenants in situ. As a small company we thrive on the fact that we know all of our Landlords and Tenants personally therefore we would appreciate if you could advise us of the property address so we can look into this matter in more detail. The Director of the Company and myself have over 20 years combined experience ...

“Not the greatest of help with regard to this estate ......”

Share on :
Feb 21,2016
Minithumbup
By: 'Adam'
Feb 21,2016
4 people found
this helpful
Not the greatest of help with regard to this estate agent found * the lady I dealt with rude and abrubt definitely not a people person which put my back up, it's not what she said but the way she said it! Definition in the wrong ...
read full review
Comment on agent fees
N/a
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please see website
Last updated at 9:18 AM 18/01/2017 by Rea Hill

Awards won by French & Hill, Chelmsford CM1 1HX



Find the Best Agent to
Sell or Rent Your Home