I currently have my property up for sale with Express estate agency, that will shortly end. I have been involved in 7 house sales/purchases and this is by far the worst service I have ever received. I have received 2 phone calls in 2 months after the property went on the market. I have not had my calls returned and despite asking 4 times I still have not had my home energy report which I paid them for..
I do not have any details of the people at the agency who Im dealing with, thats how little contact Ive had from them.
The agent who came to the house certainly had a good pitch and promised much, but as soon as I signed the agreement they lost interest. I was told that they charge more because they work harder to sell the property. All they have done is place it on some websites!
The property is advertised £15000 below what the other agents advised but there has not been any interest. A colleague at work informed me that Express have a bad reputation for messing purchasers around, perhaps this is the reason.
I will be switching to another agent in the near future. This seems like a scam.
What agent could do to change your mind?
Any contact would be nice.
weekly updates as to how may details of the property were requested.
A copy of MY home energy report
Return my calls.