“I made an appointment a week in advance for my ......”
1 Star Review
Jan 15,2017
By:
'Paul'
Jan 15,2017
Branch: Norwich, 161 Unthank Road
Services: Sales (Prospective customer)
Sold price: £220000
Would you recommend?: No
Postcode: NR1
Branch: Norwich, 161 Unthank Road
Sales (Prospective customer)
Sold price: £220000
Postcode: NR1
6
people found
this helpful
I made an appointment a week in advance for my girlfriend and I to view a flat in the Westlegate area in Norwich. I made this appointment with Tristan, who had previously made several calls to me to 'see how things are going'. We agreed to meet at the flat at 10:00 Saturday morning. We arrived at 09:50, the weather was very cold and at 10:00 it began to snow and sleet. At 10:10, and with no sign of Tristan I called the Bank Plain branch of William H Brown. The first person I spoke to said he had no record of an appointment, but when I said I had arranged it with Tristan he placed me on hold for several minutes before Tristan finally came to the phone. I asked Tristan why he hadn't arrived, he said, "that a lot had changed since he had arranged the appointment and the owner was attempting to sell the flat to his neighbor". When I pointed out that this was entirely irrelevant to his failure to contact me to cancel the appointment and that we had been seriously inconvenienced, he continued to deny any culpability, refusing to offer any apology whatsoever. We dropped by the branch 15 minutes later to see Tristan personally, he refused point blank to take any responsibility for his actions, or lack thereof. Customer service doesn't get any worse. Is it any wonder these people have such appalling reputations. Conversely, I just sold my house in California and have experienced the complete opposite, timely, professional, quality service.
6
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