...left to get your reviews in for the
2024
allAgents People Awards
You can use this form to reply to the above review or a displayed comment on the above review.
R Whitley & Co
40 Station Road
West Drayton
Middlesex
UB7 7DA
01895442711
Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 100% | 100% | £480,000 | £480,000 |
Lettings | 100% | 99% | £825 | £1,300 |
From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
---|---|---|---|---|---|---|---|---|---|
7 | 0 | 4 | 1 | 6 | 0 | 3 | 0 | 0 | 0 |
No Properties
We are very disappointed to have received a review of this nature and are sorry that you feel matters have not been dealt with to your satisfaction.
The Property Management Department have been in communication with you since June 2015 in relation to the subject shower which has been leaking. We have arranged numerous visits from contractors who have conducted various works (including re-sealing the cubicle and double tiling) in an effort to resolve the leak. To the best of our knowledge the situation was resolved in October 2015 and as a matter of precaution water stains to the ceiling were ‘ outlined' in order for you to observe any further signs of a leak.
We received further communication from you in November 2016 when you reported a further leak. A contractor attended site and identified that the magnetic shower strips were not sealing the cubicle properly during use. The contractor was attempting to source replacements but unfortunately struggled to find any suitable. We contacted your partner in early December requesting your assistance (in light of you being a builder) to source the appropriate strips. We later forwarded a link to a suppliers website. Your partner agreed to speak with you and revert back to us. Unfortunately we did not hear anything further from you.
In January 2017 you visited our offices requesting an update. We informed you that we were waiting to hear from you in respect of the above and you kindly advised that the seals have now been replaced but that there was still a damp patch to the ceiling. A contractor then attended site to investigate.
We have been in contact with you over the course of the last 48 hours and understand that our contractor attended site on Thursday 12th January to carry out further investigation to include an access hatch to be cut to the kitchen ceiling and bedroom wall. They have established that there is no leaking pipework and have now re-sealed the shower tray and made good. They will return to the property on Friday 13th January to decorate the affected areas.
Whilst we appreciate that the situation has been ongoing and inconvenient, R Whitley & Co have, to the best of our ability, made every effort to assist in resolving the situation for you.