R Whitley & Co
West Drayton, UB7
4.8/5, 21 reviews
95% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction



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“Terrible service, taken a year to fix a leaking shower ......”

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Jan 11,2017
Minithumbdown
By: 'Dan'
Jan 11,2017
0 people found
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Terrible service, taken a year to fix a leaking shower which has caused much more damage to the property and still nothing has been done. Have offered to fix the problem myself as I'm fully qualified and insured to do so but still nothing. My children are in danger of the kitchen ceiling falling on them and yet nobody seems to care! Have emailed phoned and even visited them in person and still nothing. I bet if I was a day late on the rent they'd be phoning me repeatedly. Maybe they'll take notice of this as they won't be getting a penny more till it's sorted!
Was this helpful? Yes
By: Richard Whitley
Jan 13, 2017
Dear Mr "Dan",

We are very disappointed to have received a review of this nature and are sorry that you feel matters have not been dealt with to your satisfaction.

The Property Management Department have been in communication with you since June 2015 in relation to the subject shower which has been leaking. We have arranged numerous visits from contractors who have conducted various works (including re-sealing the cubicle and double tiling) in an effort to resolve the leak. To the best of our knowledge the situation was resolved in October 2015 and as a matter of precaution water stains to the ceiling were ‘ outlined' in order for you to observe any further signs of a leak.

We received further communication from you in November 2016 when you reported a further leak. A contractor attended site and identified that the magnetic shower strips were not sealing the cubicle properly during use. The contractor was attempting to source replacements but unfortunately struggled to find any suitable. We contacted your partner in early December requesting your assistance (in light of you being a builder) to source the appropriate strips. We later forwarded a link to a suppliers website. Your partner agreed to speak with you and revert back to us. Unfortunately we did not hear anything further from you.

In January 2017 you visited our offices requesting an update. We informed you that we were waiting to hear from you in respect of the above and you kindly advised that the seals have now been replaced but that there was still a damp patch to the ceiling. A contractor then attended site to investigate.

We have been in contact with you over the course of the last 48 hours and understand that our contractor attended site on Thursday 12th January to carry out further investigation to include an access hatch to be cut to the kitchen ceiling and bedroom wall. They have established that there is no leaking pipework and have now re-sealed the shower tray and made good. They will return to the property on Friday 13th January to decorate the affected areas.

Whilst we appreciate that the situation has been ongoing and inconvenient, R Whitley & Co have, to the best of our ability, made every effort to assist in resolving the situation for you.

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Opening Hours
Address

R Whitley & Co
40 Station Road
West Drayton
Middlesex
UB7 7DA
01895442711

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £480,000 £480,000
Lettings 100% 99% £825 £1,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 0 4 1 6 0 3 0 0 0
Areas covered
  • UB7
  • West Drayton
  • UB3
  • Yiewsely
  • UB11
  • UB8
  • UB10
  • UB4
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS TDS Relocation Agent Network
Latest Properties

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Jun 13,2020
Minithumbup
Alex
By: 'f.n.'
Jun 13,2020
0 people found
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Best agent I ever felt with. Super fast to act when I needed them, had very decent fees even before new law came into place and didn't try to pull every last dime out of me. I was sad to move out of the property ...
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“Efficient and Helpful...”

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Dec 17,2018
Minithumbup
By: 'Rita'
Dec 17,2018
0 people found
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A thoroughly good experience. The staff were all totally professional .and achieved the required result selling my house in West Drayton promptly without any fuss. I would highly recommend Richard Whitley, Ben Gunton and Mark Groves who were all involved in making this a good ...
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Good
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“Terrible service, taken a year to fix a leaking shower ......”

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Jan 11,2017
Minithumbdown
By: 'Dan'
Jan 11,2017
0 people found
this helpful
Terrible service, taken a year to fix a leaking shower which has caused much more damage to the property and still nothing has been done. Have offered to fix the problem myself as I'm fully qualified and insured to do so but still nothing. My ...
read full review
Was this helpful? Yes
By: Richard Whitley
Jan 13, 2017
View all comments (1)
Dear Mr "Dan", We are very disappointed to have received a review of this nature and are sorry that you feel matters have not been dealt with to your satisfaction. The Property Management Department have been in communication with you since June 2015 in relation to the subject shower which has been leaking. We have arranged numerous visits from contractors who have conducted various works (including re-sealing the cubicle and double tiling) in an effort to resolve the leak. To the best of ...

“The service I recently experienced with R Whitley & Co whilst ......”

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Nov 05,2014
Minithumbup
By: 'Lisa'
Nov 05,2014
1 people found
this helpful
The service I recently experienced with R Whitley & Co whilst handling the letting of a property for myself has been outstanding. The consultant - Dan Spratley was so helpful throughout, answering all my questions clearly and quickly, updating me with information at each stage of ...
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“We sold our property through R. Whitley & Co. The service ......”

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Sep 27,2014
Minithumbup
By: 'Rowe'
Sep 27,2014
1 people found
this helpful
We sold our property through R. Whitley & Co. The service was better than I ever imagined we would receive. All viewings were accompanied, feedback prompt and a truly professional attitude was evident throughout. Calls were returned within timescales agreed and we were kept informed of ...
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“I recently let my flat through R Whitley & Co and ......”

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Sep 11,2014
Minithumbup
By: 'Ms.'
Sep 11,2014
1 people found
this helpful
I recently let my flat through R Whitley & Co and have been delighted with the service to date and value for money compared to other Agents in the area. I chose a local independent firm because I wanted an Agent with genuine local knowledge and ...
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“I would like to say that I have been very ......”

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Aug 08,2014
Minithumbup
By: 'Gill'
Aug 08,2014
1 people found
this helpful
I would like to say that I have been very impressed with the way Whitleys have dealt with the renting out of my house. It was all done in a bit of a rush after a change of mind and a few items needed to ...
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“Dear Daniel, Thank you for the speedy way in which ......”

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Aug 06,2014
Minithumbup
By: 'Nilla'
Aug 06,2014
1 people found
this helpful
Dear Daniel, Thank you for the speedy way in which you assisted us in finding the ideal rental home. We were impressed with your professionalism and communication throughout the whole process. Your determination and strive certainly paid off when it came to dealing with obtaining ...
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“R Whitely & Co are an excellent estate agent, Wonderful personalised ......”

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Jun 06,2014
Minithumbup
By: 'Pankaj'
Jun 06,2014
1 people found
this helpful
R Whitely & Co are an excellent estate agent, Wonderful personalised service rarely encountered with estate agents! Expert knowledge of the market, within a week of signing with them they found reliable tenants for us. Their property management team is equally thorough & prompt in action. Would ...
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“Finding the right Letting Agent is not as simple as ......”

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Apr 29,2014
Minithumbup
By: 'Maria'
Apr 29,2014
1 people found
this helpful
Finding the right Letting Agent is not as simple as it looks. When we decided to let our property the main question was "Who" to go to? We were looking for someone we could trust, someone with knowledge and experience. A firm that has a ...
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“Dealing with R Whitley was a pleasure. The residential letting's ......”

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Mar 24,2014
Minithumbup
By: 'Lucy'
Mar 24,2014
1 people found
this helpful
Dealing with R Whitley was a pleasure. The residential letting's team are professional, honest and reliable. We only needed to have one conversation with Dan in order for him to find us exactly what we were looking for. We discussed terms and details at the ...
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“We recently purchased an investment property through R Whitley & Co ......”

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Feb 11,2014
Minithumbup
By: 'EB'
Feb 11,2014
1 people found
this helpful
We recently purchased an investment property through R Whitley & Co in West Drayton. Richard, Mark and his team were the most reliable, proactive and helpful estate agents that we have dealt with to date. This was our 7th property purchase, so we fully understand that ...
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“"We wanted to use a local independent firm rather than ......”

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Jan 28,2014
Minithumbup
By: 'New'
Jan 28,2014
0 people found
this helpful
"We wanted to use a local independent firm rather than one of the high street chains of estate agents. Having sold two properties in Sipson and Colnbrook (Berks) through R Whitley's, our choice was the right one, as we received a more personal touch and ...
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“Over many years various members of my family have always ......”

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Jan 23,2014
Minithumbup
By: 'Paul'
Jan 23,2014
1 people found
this helpful
Over many years various members of my family have always employed R Whitley & Co for any of our property dealings, always receiving sound advice, excellent help and a superb service; whether it be on buying or selling. Being so long established the Whitley family's knowledge ...
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“I found that R Whitely & Sons provided a thorough and ......”

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Jan 08,2014
Minithumbup
By: 'schristie72'
Jan 08,2014
1 people found
this helpful
I found that R Whitely & Sons provided a thorough and friendly service. I was impressed with how the staff involved worked seamlessly as a team. Throughout the process of finding a tenant, RW&S provided me with confidence that they understood my requirements....
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“My first association with R Whitley and Co was in 1984 ......”

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Jan 03,2014
Minithumbup
Alex
By: 'A.M.R.'
Jan 03,2014
1 people found
this helpful
My first association with R Whitley and Co was in 1984 and I have been dealing with them in various ways since. Just about 30 years now. They helped me to find the home for my family that I wanted and I am still there. R Whitley ...
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“We have just purchased a 1 bed maisonette with r Whitley, ......”

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Jan 03,2014
Minithumbup
Mark
By: 'jessica'
Jan 03,2014
1 people found
this helpful
We have just purchased a 1 bed maisonette with r Whitley, We are first time buyers and didn't know the first thing about purchasing a property. The team at R Whitley went above and beyond to help us through all the issues we faced with solicitors ...
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“50 years ago, my parents bought our family home through R.......”

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Jan 03,2014
Minithumbup
By: 'Susan'
Jan 03,2014
1 people found
this helpful
50 years ago, my parents bought our family home through R.Whitley & Co. Over the last ten years, I have bought sold, let-out & rented through this exceptional family firm in West Drayton. I cannot praise them highly enough. Their property services, sales, lettings, marketing, qualified building/...
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“I put my flat in Cherry Orchard West Drayton on ......”

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Dec 20,2013
Minithumbup
By: 'Patricia'
Dec 20,2013
1 people found
this helpful
I put my flat in Cherry Orchard West Drayton on the market with Whitley's early in 2013. I chose them because they are a long established company with an excellent pedigree, and I also remember the original Mr. Whitley when I was a young girl. They ...
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“The prompt response, understanding and courtesy from Richard at Whitley & ......”

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Dec 19,2013
Minithumbup
By: 'Marlon'
Dec 19,2013
1 people found
this helpful
The prompt response, understanding and courtesy from Richard at Whitley & Co when first we were looking for an Agent determined that we look no further. Living out of area, as the sale was on behalf of a relative in care, it was good to find ...
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“The service received from R Whitley & Co was exceptional. As ......”

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Dec 18,2013
Minithumbup
By: 'Vladimir'
Dec 18,2013
1 people found
this helpful
The service received from R Whitley & Co was exceptional. As a buyer I was interested in finding out as much as possible about the house and making sure the valuation was accurate. Richard Whitley from the sales department was very professional in his approach and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3:33 PM 25/01/2016 by Jonathan

Awards won by R Whitley & Co, West Drayton UB7 7DA



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