Jan 09,2017
By: 'Catherine'
Jan 09,2017
6 people found
this helpful
We started a lease on a property on Bedford Hill that was organised by Jackson's in November 2015 and terminated in November 2016. At the start and end of this lease our dealings with Jackson's added nothing but stress to the already stressful scenario of moving home. On moving in, lease paperwork was late in getting to us due to Jackson's errors and we were made to feel like it was our problem. On our move in date we had to rush to their offices separately to sign late paperwork which we had no opportunity to review. Carlene, the office manager, refused point blank to help us out by meeting us at the property to sign it which made life difficult for us with our removals company. They also provided us with 2 sets of very poorly cut keys which stuck in the locks and made it hard for us to enter the property. When we asked for help, they reluctantly gave us some by contacting the landlord, but made out as if they were somehow 'doing is a favour' without a word of empathy for our situation. They actually contract themselves out of requirements to provide keys that work when they manage a transaction!!!! Also, they let us move in to a flat that had significant cleaning issues which we pointed out to them but they couldn't have cared less (particularly the office manager). We were so unhappy in the flat that we moved out as soon as we could (one year later). We had to run the gauntlet with Jackson's again who were quick to get on our case about cleaning issues when we left, despite that fact it was much better than when we got it and had been professionally cleaned. Even after providing them with details of our professional cleaning company and arranging for cleaners to go back to sort some very small dust issues, they still persisted in badgering us on separate occasions as they didn't seem to believe it had been professionally cleaned. As well As this, the office manager refused to give us the name of her manager on the phone when we asked to complain about her attitude in dealing with the cleaning 'issues'. In addition, the inventory company who did our check out was arranged by Jacksons. When the check out report was sent to jackson's they DID NOT send it on to the landlord promptly which delayed the return of our deposit. Even when I requested that they do this to the Lettings Manager, Nick Hignell, he ignored my email! We didn't get our deposit back for over 3 weeks and were on the verge of opening a dispute- while this was potentially more the landlord's fault, it still seems Jackson's are happy to take business from landlords that don't treat their tenants fairly. Jackson's are all about the money. They don't give a hoot about unfair landlords or people dealing with the stress of moving. Throughly, thoroughly incompetent and just an awful attitude to tenants. Now looking to buy and would not go near a property advertised by Jackson's, and nor would my flatmate. Avoid Jackson's!
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By: Marilyn
Jan 16, 2017
Dear Catherine,

I am really sorry to hear that you have been unhappy with the service provided by our Balham Office.

If you could e-mail further details to me at marilynplews@customerrelationsteam.co.uk I can investigate the situation and try and resolve any outstanding issues for you.

I look forward to hearing from you.

Marilyn Head of Customer Relations at Jacksons

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Jacksons Estate Agents

115 Balham High Road Balham, London
Greater London
SW12 9AP

020 8675 6565

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