We moved to Godalming to be closer to family just before Christmas. We were in the process of buying a house in the area with another agent but that unexpectedly changed and we had to find a rental property, from the moment we called into the office to register we were made to feel comfortable and the rental process was explained to us, this was quite reassuring as we didn't expect to be renting and had no idea about the process. Steven took the time to discuss the options that were available, we had not exchanged on our property and we are retired.
We were told about a property that was coming to the market so we booked a viewing. The viewing went well so Steven booked another viewing so we could meet the owner, the owner was going to be managing the property. This was really nice as it made the process more personal for us.
The paperwork and checks were done in the office and tenenacy sent to us by email.
We are very happy that Steven managed to find a property that was suitable for us.
Comment on agent fees
Not as much as some of the other letting agents and the fees were explained to us very early in the process.