Earlsfield, London, SW18
4.9/5, 303 reviews
96% recommended
97% sales valuation accuracy
97% sales fee satisfaction
97% lettings valuation accuracy
96% lettings fee satisfaction



Property Features

Maalems - Click to Visit Our Website

“I cannot sing the praises of these two young women ......”

Share on :
Jan 05,2017
Minithumbup
Leah Allam
Magda
By: 'Alexia'
Jan 05,2017
0 people found
this helpful
I cannot sing the praises of these two young women enough. After having an awful experience with our previous agency we were apprehensive with how this tenancy would go. I need not have worried. We needed to find a new place just before christmas, many agencies were pushy and made us worry about missing out on properties if we didn't make an offer. Not at any point did Maalems make us feel this way. They have an absolutely exceptional team and because of them we were able to happily settle in to our new home and enjoy christmas.

We first met Leah on our first viewing, she was warm and welcoming which made us feel comfortable straight away. She had a good knowledge of the property and could answer most of our questions straight away and answered the rest in a follow up email the next day. I have full confidence and trust in Leah, she's a real gem.

Magda is a little star! On our moving in date I sent her an email with a whole host of questions and requests. Most were sorted and rectified within the day by Maalems contractor, and the rest the next day or two after the landlord had responded. She kept me informed and up to date with the status of what I had asked or jobs awaiting to be carried out. She is very approachable and understanding. I have full confidence and trust in Magda.
Comment on agent fees
No body likes to pay agents fees but this team are worth every penny!
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Maalems
344 Garratt Lane
Earlsfield,London
Greater London
SW18 4EL
0208 875 9200

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £315,000 £5,430,000
Lettings 97% 96% £550 £6,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
67 1 96 6 59 3 63 1 6 1
Areas covered
  • All London SW
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS TDS
Latest Properties

No Properties

Images & Videos

“Prompt and efficient communication from every......”

Share on :
Mar 22,2024
Minithumbup
Felix
Fiona
By: 'Spela'
Mar 22,2024
0 people found
this helpful
Prompt and efficient communication from everyone at the agency. The whole process from the viewing to signing the contract went smoothly. A big thanks to Fiona Doherty for all the help....
read full review
Was this helpful? Yes

“Maalems Agency Review...”

Share on :
Mar 12,2024
Minithumbup
Fiona
By: 'Lauren'
Mar 12,2024
0 people found
this helpful
We recently moved house and Maalems agency assisted with the process. They were very helpful, organised and communicative and they made the process so simple. Great agency to work with!...
read full review
Was this helpful? Yes

“Maalems have been so helpful from start to fi......”

Share on :
Jan 31,2024
Minithumbup
Leah Allam
By: 'Lauren Morgan'
Jan 31,2024
0 people found
this helpful
Maalems have been so helpful from start to finish since the beginning of our tenancy at one of their rental properties. Leah has been friendly, professional and answered all our questions (and there’s been lots!) in a timely manner throughout the process. We wouldn’...
read full review
Was this helpful? Yes

“Excellent service from Leah throughout, fast ......”

Share on :
Jan 23,2024
Minithumbup
Leah Allam
By: 'Kathy Goldsmith'
Jan 23,2024
0 people found
this helpful
Excellent service from Leah throughout, fast and efficient, but spot on for content and attention to detail. Would highly recommend Maalems Estate Agents for letting your property....
read full review
Was this helpful? Yes

“Very efficient and effective. Real sense of b......”

Share on :
Jan 11,2024
Minithumbdown
Felix
Fiona
By: 'Gabriel'
Jan 11,2024
0 people found
this helpful
Very efficient and effective. Real sense of being treated as an individual rather than a commodity....
read full review
Was this helpful? Yes

“Highly recommended service from Maalems! Jame......”

Share on :
Jan 03,2024
Minithumbup
James
By: 'Olivia H'
Jan 03,2024
0 people found
this helpful
Highly recommended service from Maalems! James was responsive and helpful at all times....
read full review
Was this helpful? Yes

“We've successfully moved to our new place as ......”

Share on :
Dec 05,2023
Minithumbup
Fiona
By: 'Quentin'
Dec 05,2023
0 people found
this helpful
We've successfully moved to our new place as tenants, through Maalems, and the whole experience has been extremely smooth and stressless thanks to the super reactive, communicative, and adaptive Fiona! We've been renting many places over the years but this process has been one of ...
read full review
Was this helpful? Yes

“Great Agency...”

Share on :
Nov 27,2023
Minithumbup
Felix
By: 'Leah'
Nov 27,2023
0 people found
this helpful
From the very start of the process, Felix was very helpful with answering any questions we had and liaising with the landlord to agree on a deal we were all happy with. Moving onto the onboarding process, Fiona is extremely efficient which made the process ...
read full review
Was this helpful? Yes

“Highly Recommend. Professional and clearly care about doing a good job!...”

Share on :
Oct 24,2023
Minithumbup
James
Alex
By: 'Jack'
Oct 24,2023
0 people found
this helpful
James and the team at Maalems have been exceptional. My purchase was marred by some challenging factors, however James, Alex and Felix were a great source of comfort. They were readily available to discuss matters on the phone and very responsive on emails, which made ...
read full review
Was this helpful? Yes

“Great team!...”

Share on :
Oct 12,2023
Minithumbup
James
By: 'Will A Ford'
Oct 12,2023
0 people found
this helpful
5/5 super responsive and personable team. Would 1000% use again....
read full review
Was this helpful? Yes

“Responsive, trustworthy, transparent...”

Share on :
Sep 18,2023
Minithumbup
James
By: 'Marientina L'
Sep 18,2023
0 people found
this helpful
To a first-time buyer, buying property could seem like a daunting and opaque process. James and his team stood out due to their excellent service: they were transparent, responsive, and structured; that helped me build trust and the confidence that I needed for moving forward....
read full review
Was this helpful? Yes

“Maalems have done a brilliant job marketing o......”

Share on :
Sep 18,2023
Minithumbup
James
By: 'Dawn'
Sep 18,2023
0 people found
this helpful
Maalems have done a brilliant job marketing our property. James was particularly helpful and very professional throughout the entire process. We would highly recommend Maalems....
read full review
Was this helpful? Yes

“Brilliant support from James...”

Share on :
Sep 07,2023
Minithumbup
James
By: 'Abi McDonald'
Sep 07,2023
0 people found
this helpful
Brilliant service from start to finish! James was incredibly supportive throughout the entire process and was quick to help with any questions we had. Would highly recommend Maalems to any buyers....
read full review
Was this helpful? Yes

“Fantastic agency...”

Share on :
Jun 29,2023
Minithumbup
By: 'Marta'
Jun 29,2023
0 people found
this helpful
Fantastic example of an independent agency, we have used Maalems in the past and have now returned to use their services again. They were able to help us secure a property quickly and efficiently. Would highly recommend...
read full review
Was this helpful? Yes

“Great experience......”

Share on :
May 26,2023
Minithumbup
James
By: 'Aaron'
May 26,2023
0 people found
this helpful
James handled our purchase. He was responsive, very helpful at all times, and we felt like we were in safe hands throughout....
read full review
Was this helpful? Yes

“We have recently started renting through Maal......”

Share on :
Mar 22,2023
Minithumbup
Alessandro
By: 'Manon'
Mar 22,2023
0 people found
this helpful
We have recently started renting through Maalems and we had a great experience. Alessandro has been very speedy in replying to emails. We are very happy with the service he provided!...
read full review
Was this helpful? Yes

“Great service throughout the process. Clear c......”

Share on :
Mar 21,2023
Minithumbup
Alessandro
By: 'Campbell'
Mar 21,2023
0 people found
this helpful
Great service throughout the process. Clear communication and quick response times to questions. Shout out to Alessandro who guided us through the process seamlessly....
read full review
Was this helpful? Yes

“Flat purchase...”

Share on :
Jan 30,2023
Minithumbup
James
By: 'Susanna'
Jan 30,2023
0 people found
this helpful
Our flat purchase had many stressful hurdles but James did an amazing job at supporting us along the way. He was always very quick to respond and did a lot of chasing for us which was very appreciated. We would highly recommend Maalems....
read full review
Was this helpful? Yes

“Kept the sale moving along...”

Share on :
Jan 27,2023
Minithumbup
James
By: 'Nigel'
Jan 27,2023
0 people found
this helpful
James achieved an offer within a few weeks of the flat going on the market. The sale of the leasehold property turned out to be quite complicated, with information needed from the managing agents, freeholder, etc. James was helpful and effective in liaising between myself ...
read full review
Was this helpful? Yes

“First class service...”

Share on :
Jan 18,2023
Minithumbup
James
By: 'Druhini'
Jan 18,2023
0 people found
this helpful
Maalems found me a buyer within a month of my property going on the market. James conducted all the viewings and did the sales progression expertly and efficiently. He was always on top of everything. The sale completed within 12 weeks and I was delighted with ...
read full review
Was this helpful? Yes

“We used Maalems to let and manage our house a......”

Share on :
Jan 11,2023
Minithumbup
Felix
By: 'Emily'
Jan 11,2023
0 people found
this helpful
We used Maalems to let and manage our house and found them to be very capable and responsive and are having a much better experience than previous agents we have used. Felix was our main contact and we appreciated his no-nonsense straightforward approach. A refreshing ...
read full review
Was this helpful? Yes

“Very good agency reliable found a good flat I......”

Share on :
Dec 16,2022
Minithumbup
By: 'Laszlo'
Dec 16,2022
0 people found
this helpful
Very good agency reliable found a good flat I hope works out clean place and good service so far keep it up...
read full review
Was this helpful? Yes

“Best Estate Agent ever used!...”

Share on :
Nov 23,2022
Minithumbup
James
By: 'Alex'
Nov 23,2022
0 people found
this helpful
James was amazing! My flat sale turned into a bit of a nightmare due to issues with the service charge and James made the whole situation much more bearable. He was always updating me on progress, offered me honest advice and guided me through the ...
read full review
Was this helpful? Yes

“Maalems was very helpful with our purchase and responded to ......”

Share on :
Oct 05,2022
Minithumbup
James
Alessandro
By: 'Purchaser'
Oct 05,2022
0 people found
this helpful
Maalems was very helpful with our purchase and responded to queries very quickly. It was easy to arrange viewings on the days we wanted and a lovely independent company to deal with! Will definitely use again, thank you!...
read full review
Was this helpful? Yes

“We have just started renting through Maalems ......”

Share on :
Sep 25,2022
Minithumbup
Alessandro
By: 'Hannah'
Sep 25,2022
0 people found
this helpful
We have just started renting through Maalems and they have been great. Alessandro and the team have been very friendly and helpful since the start, organising viewings and guiding us through the rest of the process - offering advice and answering all our questions. They ...
read full review
Was this helpful? Yes

“James and the team helped us buy our property......”

Share on :
Sep 13,2022
Minithumbup
James
By: 'Tom'
Sep 13,2022
0 people found
this helpful
James and the team helped us buy our property and delivered an excellent service throughout the process. James was very efficient and responsive, making the process simple and painless. I would definitely recommend Maalems to any buyers in Earlsfield....
read full review
Was this helpful? Yes

“Alessandro helped us no end in finding a prop......”

Share on :
Sep 05,2022
Minithumbup
Alessandro
By: 'James'
Sep 05,2022
0 people found
this helpful
Alessandro helped us no end in finding a property to rent and we are incredibly happy with our current address. It is just what we’re looking for! Alessandro was proactive and dedicated and we are exceptionally happy with the service he provided....
read full review
Was this helpful? Yes

“Fantastic estate agents!...”

Share on :
Sep 05,2022
Minithumbup
James
Alex
By: 'Olivia'
Sep 05,2022
0 people found
this helpful
Fantastic estate agents! We bought a property through Maalems and their service was great from start to finish. They were responsive to all our queries and made sure the whole buying process went smoothly. Compared to other estate agents we have dealt with, Maalems have ...
read full review
Was this helpful? Yes

“Very happy with the team at Maalems, as they ......”

Share on :
Sep 02,2022
Minithumbup
Alex
James
By: 'Brent Randall'
Sep 02,2022
0 people found
this helpful
Very happy with the team at Maalems, as they provided good advice and also listened to our needs and opinions....
read full review
Was this helpful? Yes

“Thank you to James and his team at Maalems fo......”

Share on :
Aug 16,2022
Minithumbup
James
By: 'K'
Aug 16,2022
0 people found
this helpful
Thank you to James and his team at Maalems for selling my property. I was impressed how quickly emails were answered and the professionalism of James and the team was outstanding. James was super helpful and guided me through the selling process. Overall a unique, ...
read full review
Was this helpful? Yes
Staff picture James
(157)
Staff picture Leah Allam
(91)
Staff picture Magda
(59)
Staff picture Matt
(21)
Staff picture Alex
(21)
Staff picture Felix
(17)
Staff picture Alessandro

Vendor Fees

1.5% sole agency fee

Landlord Fees

LANDLORD FEES:

Please note that all charges include VAT and are subject to change, subject to reasonable prior notice and/or changes to VAT, which is currently set at a rate of 20%.
The following services are as defined in our terms of business, unless otherwise agreed.

Let Only: 14.4% of the annual rent (12% + VAT)
Marketing & advertising; negotiating offers, subject to a minimum fee of £840 (£700 + VAT) tenant checks, drawing & executing paperwork;
3rd party contractor instruction where required.

Rent Collect: 17.4% of the annual rent (12.5% + VAT)
As above plus collection of rent. subject to a minimum fee of £900 (£750 + VAT)


Full Management: 22.8% of the annual rent (19% + VAT)
As above plus daily management of subject to a minimum fee of £1,680 (£1,400 + VAT) the property maintenance.

Renewal fees for extended, renewed and periodic tenancies:
Such fees are as defined above.

Optional and non optional fees:

Tenancy Agreements: £210 (£175 plus VAT)
Addenda or Memoranda: £210 (£175 plus VAT)
Deposit Registration (annually): £48 (£40 plus VAT)
Deposit Dispute referred for arbitration: £180 (£150 plus VAT)
Tenant referencing: £48 (£40 plus VAT)
Sale of property: 1.8% inc VAT

Inventory Make & Check In: Subject to rates levied by the inventory company, between £100 - £350
Inventory Check Out: Subject to rates levied by the inventory company, between £100 - £350

Renovations: (Subject to minimum invoiced works of £500) 12% of invoiced works (10% plus VAT)

Abortive letting: £480 (£400 plus VAT) plus £48 (£40 plus VAT) per tenant referenced

Court Attendance: Per half day £432 (£360 plus VAT)
Land Registry search: £24 (£20 plus VAT)
Non Managed Key Holding: Per tenancy £48 (£40 plus VAT)
Property Attendance: Per hour £72 (£60 plus VAT)
Collection of income tax: Per quarter where required £144 (£120 plus VAT)
HMRC Returns: Annual when requested £72 (£60 plus VAT)
Copy annual statements: £72 (£60 plus VAT)
Copy statements: Per copy £8.40 (£7.00 plus VAT)


Interest on unpaid monies due: 5% above base rate of Barclays Bank PLC

Tenant Fees

HOLDING FEE:
Once your offer has been accepted we need a holding fee the equivalent of 1 weeks rent to remove the property from the
market.
MOVE IN MONIES:
Move in monies are to be paid in full cleared funds prior to the Tenancy start date. The holding fee will be deducted from the
total.
1 MONTHS RENT IN ADVANCE
5 WEEK SECURITY DEPOSIT
DURING YOUR TENANCY:
Tenant Changeovers – if one of the Tenants wishes to vacate whilst the other Tenants remain in place then a Tenant
Changeover can be completed only with the consent of the Landlord and at a cost of £50 ﴾inc VAT
If a Tenant is in breach of contract at any time throughout the Tenancy there will be a £50 ﴾inc VAT﴿ charge
If a new Tenancy Agreement needs to be drawn up during an existing Tenancy at the request of the Tenant there is a charge of
£50 ﴾inc VAT﴿
If the Tenant wishes to Surrender the Tenancy ﴾outside of the agreed terms﴿ then they will be liable to cover the Landlord's
costs in re‐letting the property, all rent outstanding until a new tenant is found ﴾up to the maximum outstanding rent on the
tenancy﴿.
Tenants are liable for the payment of all utilities ﴾water, gas or other fuel, electricity, sewage﴿; communication services, internet,
satellite television and council tax etc.
Last updated at 02/02/2021, 3:29 PM by Leah Allam
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Maalems Complaints Procedure

Our complaints policy:

We are committed to providing a high-quality service to all our clients. However, we understand that sometimes things do not go to plan and we need you to tell us about it. This will help us to improve our standards.

If you have a complaint that is not resolved informally, please contact, in writing with the details of your complaint and in the first instance, the member of staff who is responsible for overseeing and dealing with you directly.

We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer the matter to The Property Ombudsman (TPOS).

What will happen next?

1. We will send you correspondence acknowledging receipt of your complaint within five working days.

2. We will then investigate your complaint. This will normally involve passing your complaint to the department manager, who will review your file and speak to the member of staff who acted for you.

3. Within 14 days of sending you the acknowledgement of your complaint, our department manager will endeavour to resolve your complaint and you will be invited to make any further comments that you may have in relation to the matter at this time.

4. Within 28 days of receipt of your written complaint, the department manager will write to you and inform you of the outcome of their investigation and let you know what actions have been or will be taken.

5. After this period, if you are dissatisfied with the outcome of the investigation to date, you may ask for your complaint to be reviewed, which must be in writing, to the Department Director, within one month of receiving the Department Manager's response.

6. A separate review will be conducted and the Department Director will send you a detailed written conclusion to the requested review of your complaint, including any further suggestions for resolving the matter if applicable, within 28 days thereafter.

7. If you are still not satisfied, you can then contact the The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP or online www.tpos.co.uk. Please note that you must do so within six months of the date of our concluding letter. TPOS will not consider your complaint until our internal complaints process has been completed.

8. Should you not receive correspondence from Maalems within the eight weeks of your initial written letter of complaint, please proceed by directly contacting The Property Ombudsman (TPOS) at Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 4:50 PM 02/02/2021 by allAgents

Awards won by Maalems, London SW18 4EL



Get in touch with

Maalems

Branch - Earlsfield, London, SW18