“Absolutely terrible, both lettings and sales. Unprofessional, annoying, rude, in ......”
1 Star Review
Dec 22,2016
By:
'Judy'
Dec 22,2016
Branch: Manchester, 21 Albion Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: M4
Branch: Manchester, 21 Albion Street
Sales (Prospective customer)
Postcode: M4
8
people found
this helpful
Absolutely terrible, both lettings and sales. Unprofessional, annoying, rude, in a way that the numerous apologies loose any meaning since you know they do it just because they have to. They are so unprofessional that I'm sure most complaints are for things/attitudes/events that could have been prevented very easily or that should not have occurred in the first place.
Among my sad and upsetting experiences were i) a last minute cancellation for a rental viewing, although they knew that we needed to travel a distance of 70 miles - which we already had done -, and ii) a not-show of the agent for a viewing of a property for sale, who had the nerve to claim that couldn't find me. Actually, I called 3 times to let them know I was there (the first time 5 min into the appointment) and the representative's word that the agent was at the premises but couldn't find me, made me wait there for 50 min. I know this sounds stupid, but we're very serious about finding our new home. They had the nerve to call me the next day to re-arrange, claiming still that the agent was there but couldn't find me. I guess if this was true, the agent would have called me to ask me where I am and where to meet, wouldn't he? iii) a phone-call I made to arrange a vieing that turned-out to be a financial consultation promotion. The lady was trying to force me into this to view the property. But why would I want to spend time, gathering papers and attending a consultation that I may not need (ie if I didn't like the property).
There are other things, but smaller, that I may not have paid any attention if those 3 I describe haven'd occurred. All these just add up, and they are unstoppable it seems.
Very disappointing, unfriendly and stressful situations, that no-one really needs when looking for a place. I could very confidently discourage anyone from getting in touch with this terrible terrible branch. They treat you like you're a joke, and don't take their job seriously.
8
people found
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