We bought a property through Express Estate Agency. Lucy was our contact and she was great. She contacted us every week to keep us informed even when there was nothing to report.
The price was agreed at the beginning of December and the sale was to be a simple process, - no chain involved, no mortgage to raise. Indeed we were informed completion would be as near to the end of January as possible. However, the process took over three months until we finally gave an option of completion within a week or we pull out. Surprise, surprise the contract was signed and completed within the week. However, disappointingly we visited the property two days before completion and was reliably informed that around 10 further viewings had taken place since we had viewed the property! Also, there was no "Sold. Subject to Contract" on the For Sale sign. Therefore my advice if you are buying with Express Estate Agents is - be on your toes, push the deal as quick as you can. Although I have rated EEA as poor - this was to get the attention of buyers, I would use them again but I would not sit back patiently waiting, accepting excuses whilst the property was still being viewed.