“In late November 2016, I viewed a property in Redhill, Surrey ......”
1 Star Review
Dec 21,2016
By:
'RedhillPropertyHunter'
Dec 21,2016
Branch: Crawley, 2 Magellan Terrace, Gatwick Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: RH15
Branch: Crawley, 2 Magellan Terrace, Gatwick Road
Lettings (Prospective customer)
Postcode: RH15
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people found
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In late November 2016, I viewed a property in Redhill, Surrey with L* from Knights due to a necessary relocation. My wife and I felt the property was perfect for our needs and explained to L* that there would need to be engagement with a third party company but this did not seem to be a problem. Numerous phone calls and emails later, a deposit was secured against the property and I started to make moving arrangements, however nothing further was forthcoming.
Having had no update about 10 days later I contact Knights to find out what was happening. Initially I was told that there was no problem, then that the landlord had yet to agree and then finally we were told that the Landlord had found an alternative tenant. It did not seem quite right so contacted the property direct and were told by the Landlord that Knights had been very poor in communicating and had got fed up with waiting, were not aware of our deposit and so found a private let which had been signed.
Knights accepted no responsibility for the situation and at no time expressed any doubt that the property would not be let to us. In general a very poor customer service experience and poor communication
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