“I am still waiting for someone to get back to......”
1 Star Review
Jun 11,2021
By:
'Vic'
Jun 11,2021
Services: Lettings (Prospective customer)
Rent PCM: £2600
Would you recommend?: No
Postcode: SW20
Lettings (Prospective customer)
Rent PCM: £2600
Postcode: SW20
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I am still waiting for someone to get back to me relating a security deposit I paid for a property I didn't move into. I spoke with a number of staff some who were helpful and others who refused to get management to contact me ...
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“I have had very good experiences with Andrew ......”
5 Star Review
Mar 12,2021
By:
'Brin'
Mar 12,2021
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: KT3
Lettings (as a Landlord)
Postcode: KT3
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I have had very good experiences with Andrew Purnell. They have been managing the block of flats for which I am a landlord. I had a significant problem with a leak and they were able to go out of their way to assist me and ...
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“The best agent for my properties...”
5 Star Review
Mar 06,2021
By:
'Greg Shakespeare'
Mar 06,2021
Services: Lettings (as a Landlord)
Rent PCM: £2700
Would you recommend?: Yes
Postcode: SW19
Lettings (as a Landlord)
Rent PCM: £2700
Postcode: SW19
0
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The best agent for my properties. I’ve been a client for Andrew Purnell for over five years now and they have been 100% with continuous high quality service....
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“Take a moment to read and avoid getting scammed...”
1 Star Review
Jun 13,2020
By:
'Diego'
Jun 13,2020
Services: Lettings (as a Tenant)
Rent PCM: £1225
Would you recommend?: No
Postcode: SW18
Lettings (as a Tenant)
Rent PCM: £1225
Postcode: SW18
1
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We are currently staying at one of the homes managed by Andrew Purnell. Please take a minute to read through one of the worst possible experiences that you could go through by signing off an agreement with them.
Everything began extremely well, with prompt responses ...
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5 Star Review
May 21,2019
By:
'SW19'
May 21,2019
Services: They manage our building
Would you recommend?: Yes
Postcode: SW19
They manage our building
Postcode: SW19
1
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Having recently instructed Andrew Purnell to manage our small block of 6 in Wimbledon, we are thrilled to have received the service initially promised. After a number of items within our block were left to deteriorate from previous management Andrew Purnell have shown a quick and ...
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Comment on agent fees
In line with market value from other service quotes received.
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“Disgusting behaviour and not trustworthy...”
1 Star Review
May 08,2019
By:
'Andrew'
May 08,2019
Services: Lettings (as a Tenant)
Rent PCM: £1275
Would you recommend?: No
Postcode: KT3
Lettings (as a Tenant)
Rent PCM: £1275
Postcode: KT3
3
people found
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Worse experience with an estate agent. Having been described as a unacceptable candidate is off putting. Put an offer in when they send you an âofferâ email but then turn around and state somebody's has come in with a higher price, Thad fine I can ...
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5 Star Review
Feb 02,2019
By:
'gavin'
Feb 02,2019
Services: Property Management
Would you recommend?: Yes
Postcode: SW10
Property Management
Postcode: SW10
1
people found
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I could choose any of the above. They have always dealt with me promptly and efficiently and I am grateful....
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Comment on agent fees
Seem OK
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5 Star Review
Jan 26,2019
By:
'Anna'
Jan 26,2019
Services: Property Management
Would you recommend?: Yes
Postcode: SW19
Property Management
Postcode: SW19
1
people found
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I must compliment Andrew Purnell for responding to our every request with promptly and efficiently. One cannot please everybody by in general I find the staff very cooperative in property management and reporting....
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Comment on agent fees
Good and hopefully it stays that way
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“Andrew Purnell Wimbledon...”
5 Star Review
Jan 25,2019
By:
'TonyFlat9'
Jan 25,2019
Services: They manage our building
Would you recommend?: Yes
Postcode: SW19
They manage our building
Postcode: SW19
1
people found
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AP staff look after us very well they are very efficient and caring. Well done!
The rating also includes AP staff Annaliese and Aline....
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4 Star Review
Jul 16,2018
By:
'S&E'
Jul 16,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW19
Lettings (as a Tenant)
Postcode: SW19
1
people found
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We have been very pleased with the service provided by the team at Andrew Purnell. Monique and Annaliese handled our rental in terms of viewings and administration. Both of these elements have been handled very efficiently, with any queries via email/phone dealt with particularly ...
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“Rental Property-Putney...”
5 Star Review
Apr 23,2018
By:
'Omar'
Apr 23,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW15
Lettings (as a Tenant)
Postcode: SW15
1
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Our experience has been great with Andrew Prunell from the start. They have a system to take the property off the market as soon as an offer is made (landlord can chose to decline). Avoids getting sucked into annoying bidding wars which happens too often ...
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Comment on agent fees
Reasonable agent fees.
1
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“Very efficient and friendly communication....”
5 Star Review
Apr 13,2018
By:
'Deborah'
Apr 13,2018
Services: Lettings (as a Landlord)
Rent PCM: £1150
Would you recommend?: Yes
Postcode: SW18
Lettings (as a Landlord)
Rent PCM: £1150
Postcode: SW18
1
people found
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Everyone at Andrew Purnell has been clear and concise and professional. We are very pleased with the advice given and the service offered....
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Comment on agent fees
Competitive
1
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“I have found this company extremely efficient and helpful whenever ......”
5 Star Review
Dec 16,2017
By:
'Mrs'
Dec 16,2017
Services: They manage our building
Would you recommend?: Yes
Postcode: SW19
They manage our building
Postcode: SW19
1
people found
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I have found this company extremely efficient and helpful whenever I needed to use them. All staff are friendly and courteous and it has been a pleasure to work with them....
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1
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“The team at Andrew Purnell have got to know us ......”
4 Star Review
Dec 13,2017
By:
'Philip'
Dec 13,2017
Services: Lettings (as a Landlord)
Rent PCM: £1450
Would you recommend?: Yes
Postcode: SW19
Lettings (as a Landlord)
Rent PCM: £1450
Postcode: SW19
1
people found
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The team at Andrew Purnell have got to know us well over the years and are very helpful when we make contact to help resolve maintenance problems. Most recently our tenants returned from holiday to find the toilet flush did not work. Stacey Mullarkey arranged ...
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Comment on agent fees
For the area covered in South West London, the fees are reasonable.
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“Dear Sir, In general the Andrew Purnell & Co staff are ......”
3 Star Review
Sep 10,2017
By:
'SEE'
Sep 10,2017
Services: They manage our building
Would you recommend?: No
Postcode: SW19
They manage our building
Postcode: SW19
0
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Dear Sir,
In general the Andrew Purnell & Co staff are professional and helpful. I have one ''beef'' which relates to the revised method of invoicing leasees (introduced as part of the web based Block Man system) . Previously all service fees were billed to , in my ...
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“Simply brilliant service - attentive, polite, helpful with all matters ......”
5 Star Review
Aug 30,2017
By:
'Deborah'
Aug 30,2017
Services: Property Management
Would you recommend?: Yes
Postcode: GU14
Property Management
Postcode: GU14
0
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Simply brilliant service - attentive, polite, helpful with all matters concerning property service management. What more needs said in life's busy world. Simply a good service which is hard to find these days. Would recommend....
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Comment on agent fees
About right as comparable with other management agents.
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“Difficult to identify too many positives with the service we ......”
2 Star Review
Aug 30,2017
By:
'Frustrated'
Aug 30,2017
Services: They manage our building
Would you recommend?: No
Postcode: SW9
They manage our building
Postcode: SW9
1
people found
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Difficult to identify too many positives with the service we receive. I find myself constantly having to chase for updates on issues which AP&Co have said they will look into and am frustrated by how much they rely on intervention by other owners within ...
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“We have been dealing with Andrew Purnell for many years ......”
5 Star Review
Aug 30,2017
By:
'Kiran'
Aug 30,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: KT6
Lettings (as a Landlord)
Postcode: KT6
0
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We have been dealing with Andrew Purnell for many years now. I am delighted to say that we have always received a great service from both Stacey and Rachel. they are both very friendly and professional and would always give fair advice. It is a ...
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“Andrew Purnell have been managing agents of all my properties ......”
5 Star Review
Aug 29,2017
By:
'John'
Aug 29,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: KT2
Lettings (as a Landlord)
Postcode: KT2
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Andrew Purnell have been managing agents of all my properties in Wimbledon, Kingston-upon-Thames and Mitcham, Surrey. I have found them proactive and manage the properties extremely well....
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Comment on agent fees
Very competitive
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“All of the staff provide excellent customer service. They are ......”
4 Star Review
Aug 29,2017
By:
'Haley'
Aug 29,2017
Services: Sales (as a Vendor)
Sold price: £250000
Would you recommend?: Yes
Postcode: SW19
Sales (as a Vendor)
Sold price: £250000
Postcode: SW19
0
people found
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All of the staff provide excellent customer service. They are proactive with their communication across all channels - telephone, email and Web. They have always been helpful, efficient and supportive....
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Comment on agent fees
Good value
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“A great 'hands on' and very personable estate agency and ......”
5 Star Review
Aug 29,2017
By:
'Julia'
Aug 29,2017
Services: Property Management
Would you recommend?: Yes
Postcode: SW19
Property Management
Postcode: SW19
0
people found
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A great 'hands on' and very personable estate agency and property mnagement company. Nice people to do business with. React quickly and will try and help where possible and reasonable....
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Comment on agent fees
Fees are fair.
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“Efficient web based service for my apartment at Wimbledon Central. ......”
4 Star Review
Aug 29,2017
By:
'Jason'
Aug 29,2017
Services: They manage our building
Would you recommend?: No
Postcode: SW19
They manage our building
Postcode: SW19
0
people found
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Efficient web based service for my apartment at Wimbledon Central. I was particularly impressed as to how thorough the process was before I was issued with an external doors electronic unlocking device....
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Comment on agent fees
Fair for services on offer
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“Rachel is always efficient, responsive and helpful. It has taken ......”
5 Star Review
Aug 29,2017
By:
'Clive'
Aug 29,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SW19
Lettings (as a Landlord)
Postcode: SW19
0
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Rachel is always efficient, responsive and helpful. It has taken me a while to get used to the website but Rachel offers practical help....
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“I have used Andrew Purnell for many years - I ......”
5 Star Review
Aug 29,2017
By:
'Carol'
Aug 29,2017
Services: Lettings (as a Landlord)
Rent PCM: £2500
Would you recommend?: Yes
Postcode: SW19
Lettings (as a Landlord)
Rent PCM: £2500
Postcode: SW19
0
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I have used Andrew Purnell for many years - I would simply say, as a landlord they have been great and offer so much more than the basic service...
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Comment on agent fees
You would always want them to be less, but they are fair
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“Efficient service was provided against all enquiries by the staff ......”
5 Star Review
Aug 29,2017
By:
'Moazzam'
Aug 29,2017
Services: Property Management
Sold price: £865000
Would you recommend?: Yes
Postcode: SW19
Property Management
Sold price: £865000
Postcode: SW19
0
people found
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Efficient service was provided against all enquiries by the staff who attended to me. I recommend them to future clients....
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Comment on agent fees
Good
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“Very poor customer service. I had to send many e-mails, ......”
1 Star Review
Jun 07,2017
By:
'Marta'
Jun 07,2017
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: SW19
Lettings (Prospective customer)
Postcode: SW19
1
people found
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Very poor customer service. I had to send many e-mails, called several times and at the end showed up in their offices and even then, they were not able to give me an answer or dates to visit some of the flats I was interested ...
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“Brutal service. No clarification on anything, does not respond to ......”
1 Star Review
Apr 07,2017
By:
'Not'
Apr 07,2017
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: SW19
Lettings (Prospective customer)
Postcode: SW19
1
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Brutal service.
No clarification on anything, does not respond to emails promptly.
Stated they sent out reference emails when they had not, had to chase them on it.
Absolutely brutal service...
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Comment on agent fees
Bad
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“Two charming, friendly and helpful members of a staff that ......”
5 Star Review
Dec 23,2016
By:
'Laurie'
Dec 23,2016
Services: They manage our building
Would you recommend?: Yes
Postcode: SW19
They manage our building
Postcode: SW19
1
people found
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Two charming, friendly and helpful members of a staff that I am limited in naming, otherwise I think I could say the same for all those I have met...
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Comment on agent fees
Fees are reasonable in exchange for a good service
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“I have been using this agent for about 8 years to ......”
5 Star Review
Dec 22,2016
By:
'Happy'
Dec 22,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SW1
Lettings (as a Landlord)
Postcode: SW1
1
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I have been using this agent for about 8 years to let out my property. I have always found them excellent. I do not want to single out one member of staff as all those I have dealt with have been very pleasant and professional. I ...
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Comment on agent fees
The fees are broadly in line with other agents. I think fees for renewing tenancy to an already existing tenant are a bit steep as there is very little for them to do. However the other fees are ok.
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“Am impressed with speed of response from Andrew Purnell and ......”
5 Star Review
Dec 22,2016
By:
'Glenda'
Dec 22,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SW19
Lettings (as a Landlord)
Postcode: SW19
0
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Am impressed with speed of response from Andrew Purnell and Coy. The staff members are very friendly & co-operative. The Coy. is involved in property maintenance and pleased with their work ethics. I would say good value for money. Accounts software is also very good and ...
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Comment on agent fees
I would reiterate Andrew Purnell's charges are value for money.
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