“Avoid this lettings department - completely unprofessional. As a property ......”
1 Star Review
Dec 15,2016
By:
'J'
Dec 15,2016
Branch: Upminster, 16 Station Road
Services: Lettings (as a Landlord)
Rent PCM: £1400
Would you recommend?: No
Postcode: RM11
Branch: Upminster, 16 Station Road
Lettings (as a Landlord)
Rent PCM: £1400
Postcode: RM11
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people found
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Avoid this lettings department - completely unprofessional. As a property professional (MRICS), I was appalled at the service and standards - just what gives estate/lettings agents such a bad reputation. Seemed far more concerned with trying to sell us Landlord's insurance at every opportunity, which didn't say much about their confidence in the tenants they were recommending. The draft tenancy agreement, which they claimed was an ARLA standard agreement, had been very heavily doctored with appalling grammar and repetition. We had to significantly amend it, including removing all the inappropriate references to Beresfords where they would not be undertaking the ongoing management.
Comment on agent fees
Tried to include various extras via clauses in the terms of business, including fees resulting from sales when they would long since has ceased any involvement with the property. Unfortunately a lot of customers will sign terms without spotting such tripwires, or being aware of the Foxtons court cases.
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Yes
Our Tenancy Agreements are definately ARLA approved and are never 'doctored' also as you have suggested. The only amendments are contained with a 'special conditions' box and these are changes that have expressly been requested by either landlords or tenants. Both parties have to agree with such clauses before signing the document accordingly. We do charge for certain additional services but these are clearly identified within the initial Terms of Buisiness which landlords and tenants sign in advance of proceeding any further with a transaction and most are optional charges not compulsary.
If you are able to identify yourself properly then please feel free to email me directly to [email protected] and I will be more than happy to review your particular file personally.