A frankly deplorable service. As a buyer i at least expect to be sold to. These chaps just aren't interested. Refuse to now view properties through Wards as i can't be bothered to conatsntly chase them and get no reply. I have never experienced such bad customer service with any other organisation (excluding BT obviously).
What agent could do to change your mind?
Answer the phone occaisionally
Call customers back when you say you will.
The price range is 100% annoying and unproductive
2 members of staff per branch are allowd to handle offers - they are never available - rediculous.
Agents showing properties are clueless as to the basic features of properties and surrounding areas.