“Worst agency I've ever dealt with. Not only do they ......”
1 Star Review
Dec 12,2016
By:
'TVgirlH'
Dec 12,2016
Branch: London, 7 High Road Willesden
Services: Lettings (as a Tenant)
Rent PCM: £996
Would you recommend?: No
Postcode: NW2
Branch: London, 7 High Road Willesden
Lettings (as a Tenant)
Rent PCM: £996
Postcode: NW2
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Worst agency I've ever dealt with. Not only do they overcharge for the smallest of things (£30 fee to walk 30 seconds to my front door to let me in because I was locked out!) but they lie too. Our flat was advertised as GAS INCLUDED yet what they fail to mention before you move in, is that they control the gas. So during winter months when I was working from home, I was freezing and became ill, because the agency refused to put the gas/heating on during the day and I had literally no control over this. I asked several times and nothing was done, despite the fact that my rent supposedly covered Gas, I was not allowed to use the gas when I needed it.
Worst of all, when moving out, we were only told we were being given £30 of our £1250 deposit back. Now, I'll admit there was a bit of scuffing and wear and tear in the flat after 2.5 years of living there, as expected. So we thought maybe a few hundred pounds might be deducted, maybe £300 at the most. But there is absolutely no way, NO WAY, there was £1220 worth of damage in that flat. We also paid for a cleaner before we left so it was clean! But of course the agency churned out a list of absolute nonsense, and things we shouldn't have been paying for. Absolutely disgusting what this agency does and what they charge. They also take weeks to sort out minor repairs & complaints.
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I am sorry you have had to write this negative review. I have been through our records on all the points you were not happy with. TENANCY. I see that you signed a tenancy agreement for a fixed period of 1 year commencing April 2014. In April 2015, you extended the tenancy for a further 6 month period which expired in October 2015. Thereafter, you continued on a periodic tenancy up to July 2016 which is when you vacated. LOST KEYS. In August 2015, you contacted our office as your set of keys were unavailable & we advised that we would release our management keys to you but this would incur a fee which is in accordance to the tenancy agreement(s) which you accepted & signed. HEATING. During September 2015, you contacted our office to request for the communal heating to be switched on. The heating was switched on. There are 7 flats in this property which we have been managing for the past 16 years & since then, the hot water is on 24 hours, the heating is timed twice daily & is adjusted during winter months. The heating times are based on feedback received from all the residents in this property. REPAIRS. The repairs which I have traced you reporting during your tenancy is in May 2015 radiator(s) not working which was repaired by our plumbers within 24 hours. End of July 2016 no hot water. This was found to be an electrical & plumbing fault & was repaired temporarily so that all the tenants had use of hot water. This repair was fully completed in 4 days. I also see that you were not happy when you initially advised us of this problem and as you were attending a function, we offered you access to another flat so you could have use of hot water. CHECKOUT. Just before commencement of your tenancy, this flat was fully redecorated, a brand new sofabed was installed & the flat was professionally cleaned. The check out procedure together with the tenancy dispute particulars are stated in the tenancy agreement(s) & when you gave notice to vacate, the checkout procedure was also emailed to you again. The independent Inventory Clerk carried out the checkout report which was also sent to you & it was clear the flat had scuff marks, blue tack & other stains to all walls/woodwork in the flat. There were items left on the balcony & the front garden. The sofa bed was damaged & could no longer be used & the flat was not professionally cleaned. On 12/08/16, the costs for damages & cleaning (after wear & tear allowance) was emailed to you for your consideration. On 31/08/16 a reminder was sent to you. 01/09/16 you replied in requesting further clarification & after various exchange of emails, you offered to pay a very unreasonable amount towards the damages & cleaning which was not accepted. On 08/09/16, we sent you a reminder to which you did not respond. On 01/12/16 we emailed you again to advise that we will transfer the amount for damages & cleaning to the landlords & the remainder of your deposit was transferred to your account. I hope the above does explain in full however, please do let me know if you disagree or if would like to discuss this further. [email protected]