“We rented from Cityrooms for 11 months and getting our deposit ......”
1 Star Review
Dec 12,2016
By:
'Rachel'
Dec 12,2016
Branch: London, First Floor, 3-5 Globe Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NW3
Branch: London, First Floor, 3-5 Globe Road
Lettings (as a Tenant)
Postcode: NW3
11
people found
this helpful
We rented from Cityrooms for 11 months and getting our deposit back was a nightmare. They said that we had bills to pay (yes they say bills are included but the cap allows them to charge you if they feel like it) and kept our deposit hostage for over a month. We had to go to their agency and fight with Jorge Lopez on this subject just to get this process through. They say they care about tenants but its all a lie. They have no idea where are you living, what meters are in your property or if the people you are living are good or bad, clean or not, they just care they pay rent. You may end up with amazing housemates or horrible ones. On that subject we were lucky, but the agency is horrible to deal with. They take forever to resolve issues, they will charge you for reference fees after you leave them and they will try to steal from you at every opportunity they get. Quick tip: when you get a bill to pay, ask for a copy of the bill from the provider, call them (number on websites and not on the bill) and ask them if its a real bill. It may be all fake. It most likely will be. The properties are overpriced and they'll rent it out to as many people as they can fit in the rooms. We didn't see any reviews but you have no reason to get into bed with them as there are many now! I know its hard but find another agency or go for small contracts!!!
Comment on agent fees
horrible fees when we started and horrible fees when we left. Inventory fee of £30 for a bed, mattress, ikea table and chair in our room. then they charged us £15 to reference us to the new agency we let from. Ridiculous.
11
people found
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