We found all our dealings with James @ Andrews excellent throughout our house purchase. We were first time buyers & therefore found the whole process of buying a house very stressful, especially due to the delays encountered due to problems with the sellers. However, we were always kept up to date with what was happening with the purchase & any questions/emails were always answered promptly. As first time buyers I'm sure we asked far too many questions, but James was more than happy to answer anything. A very stressful time was made much easier due to the care & attention that was paid to our purchase.
James went far beyond what we expected to ensure we were able to exchange & complete on the property in the time available before our mortgage expired.
We also arranged our mortgage through Andrews with Mark Mansfield - again the service was excellent from the initial advice stage through to our mortgage being accepted. We had found with previous mortgage brokers in other estate agents that they were overly 'pushy' and were just interested in making a sale. This was not the case with Mark - he genuinely seemed happy to provide us advice & did not push us to sign up to any agreement. It was for this reason that we choose to use Andrews for our mortgage as well.
I would not hesitate using Andrews again & I would definitely recommend the Wallington office.