“Before finding Coopers I'd had some really awful experiences with ......”
5 Star Review
Dec 09,2016
By:
'Sarah'
Dec 09,2016
Branch: Uxbridge, 109 Hillingdon Hill
Services: Lettings (as a Tenant)
Rent PCM: £950
Would you recommend?: Yes
Postcode: UX7
Branch: Uxbridge, 109 Hillingdon Hill
Lettings (as a Tenant)
Rent PCM: £950
Postcode: UX7
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Before finding Coopers I'd had some really awful experiences with letting agents and landlords. After being stung with £550 in tenancy fees (single person, tiny studio flat in Zone 3) by my previous agency I decided to try a different tactic in my flat hunt this time and find an agency with low(ish) fees first and then see what properties they had available, rather than locate a property and just deal with whatever fees the agency wanted to charge once I was tied in.
Coopers were the immediate choice – at less than half the cost of some of their competitors in the area. It's a HUGE help. And they just generally looked like NICE professional people! (good website too). I told them my budget and a few other requirements (within three miles of my new job, and ideally off a main road). Not only did they respond extremely quickly, but most of the properties chosen were perfect.
After a few really helpful and punctual emails, I met with Ross Lynch at the Coopers office in Uxbridge (everyone was very friendly and chatty when I arrived to the office a bit early) and he spent well over an hour driving me round looking at different flats. Ross was extremely friendly, honest, helpful, funny and very personable, didn't rush me at all, answered all my daft questions, and even drove me back to Uxbridge afterward to catch my train. In the area I've just moved away from, you'd rarely get that much help and you certainly wouldn't have a really nice time as well!
I was just pipped to my first choice flat by another tenant but in hindsight, my second choice is probably even better. Ross kept me updated during the process of negotiation with the landlords and also took the time to let me come back a week later and check out my new flat again, liaising with the landlord so we could meet. The landlord has also told me he's really pleased with how Coopers handle things, so it sounds like they have a good balance of catering to both tenants and landlords needs. My previous agency openly brags about ‘putting landlords first' and it really puts you off.
All my paperwork, deposit transferral, inventory etc etc has been sorted out extremely professionally and quickly - they've photographed loads of things in the property for the inventory, which is always useful. On the day of my move Ross arrived bang on time for me to pick the keys up and scan my passport – this took over an hour when I moved last time on an extremely stressful day, but he got me into my new flat within about four minutes!
I also really appreciated Coopers' introduction to TenantShop. They've been super useful in finding a good broadband and power deal for my new flat.
I've only been in my new flat for one evening at the time of writing this review but Ross has called to check things are okay, and he got straight on the case about a minor maintenance issue for me. I'd 100% recommend Coopers to anyone hunting for a new home.
Ross and his colleagues have made an extremely stressful time a lot less stressful than it could have been. They've also saved me a bit of money in the run up to Christmas. Never thought I'd give such a glowing review to a letting agent ;]
Comment on agent fees
Very good in comparison to other agencies - definitely value for money. They do everything they say they're going to do, and do it properly.
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