Nov 22,2011
By: 'klysunflower'
Nov 22,2011
6 people found
this helpful
We have recently moved out of the property that we was renting through Martin and co's saltaire branch, im going to have to take my time whilst wring this review as i dont have a nice word to say about this company and could quite happily write a whole review full of profanities!! but i wont!
I have recieved my check out and maintainance costs in the post today and to say that i am angry is an understatement!!! We paid a deposit of £440 and we are being charged a total of £1.061.50 so they are wanting to keep our full deposit and also want us to pay the remaining £621.50 within 14 days!!
We rented a house that had been advertised as newley decorated and carpeted, this was true to a very poor standard the walls had holes in them which had been covered with peices of paper and then lining papered over they hadnt even bothered to take the border off under neith, this was the same althrough the house.
The front garden was heavily over grown with the previous tenants swing and broken trampoline in the garden, these where removed after a number of phone calls! the area of grass that had been under the trampoline was non existant. We spent the whole of last summer taking care of the garden and it looked lovley when we left.
The path that was in the garden was all broken tarmac this was reported straigh away and took them 12 months to come and start fixing which they dug up and then left us with it a mess for another 4 weeks before returning to finish the work.
The living room had a laminate foor down on an uneven floor so it kept seperating they sent out 2 guys to fix it at least 6 times but eventually we bought a rug to cover the gaps as we have a young baby.
When we moved in there was no television arial in the living room and was made to wait 5 days for 1 to be installed.
The kitchen was very dated some of the cupboard doors where falling off the understairs storage was completlry unusable with plaster palling of the top and broken stairs so was never used we bought ourselfs a shed for storage.
The bathroom again was very old fashioned the washers keptt going in the taps as they where old style taps the toilet kept leaking the tiles where covered in grime.
The attic room where my son slept again had been decorated with lining paper which due to the heat fell off the walls! we asked if we could decorate it and was told we could and that we had to let them know what we had done so that the itinory could be updated to reflect this so the walls under the lining paper where appauling the plaster was falling off the walls i took photos of this as some of the holes where as deep as my finger! i filled all these holes and painted the room and informed martin and co of this change and even had an inspection after it had been done and was told that the room looked much better! but they are wanting to charge me over £800 to redecorate this room!!! We are being charged £106 for skirting boards in the living room that need repainting due to the floor having to be repeatedly taken up and put back down as the beading took some of the paint off!
£45 for re painting the kitchen that i re painted white again 3 days before moving out!
There was no shower curtain present in the house when we moved in and the new house we have now has a shower screen so we left ours which was perfectly fine they are charging us £17 to remove a shower curtain and put in a new 1.
a Smoke alarm in the attic that didnt have any batteries when we moved in so we didnt put any in as there was a smoke alarm at the bottom of the stairs we are being charged £6.
The eaves cupboard that was full of bags and units, we left them there as they where not ours they are chrging us £5 to remove it!
A bulk head light that never had a bulb in when we moved in and we dont use outside lights as we didnt use the door on that side of the house we are being charged £4.
£35 For 2x metal bins and 4444x plastic flower pots that where there when we moved in and included in the initial itinery.
And £127. for cleaning plus labour charges!!!
They are not allowing for any fair wear and tear! how can cream coloured carpets look brand new after living in the house for 17 months 2 adults and 2 children.
The biggest kick in the teeth came to us just after handing in our notice as on the saturday night at just after 8pm the electric fuse blew and the box was sparking! we rang the emergency out of hours contact number 16 times to have to continually leave messages it wasnt until the neighbour returned home from work that i was able to contact yedl who at 1 am sent out an engineer! we recieved a phone call at 9 am sunday moring to see if we had got the electricity back on yet! we have a baby who needs bottles steralising and they was happy to leave us over 13 hours with no electric we was told what do you expect on a saturday night after 8pm people have plans!! where no a 24 hour call center and all this coming from angela the woman who not only owned our house but the franchise of martin and co in saltaire!!! stay well clear!! i know there is a lot here but i want people to see what you are letting your self in for! very bad communication and service! we are now going to dispute these charges but how far we will get is yet to be seen!! please please dont rent of this mickey mouse company no matter how desperate ypu are as it will come back to bite you!!!!!
The kitchen had a cheap brand new cooker in where the grill and oven is all in 1 so had to use
What agent could do to change your mind?
Take care of the people who are paying to live in these houses and not be unrealistic in the charges after you have moved out
Attached Files
Was this helpful? Yes
By: Angela Newark
May 30, 2012
We are sorry this tenant was not happen with out service after they have vacated untill they vacated they wanted to stay in the property and have a loft converions to increase the space available for their growing family, or move to anther Martin & Co property. This tenants deposit was successfully resolved to an amicable agreement between ourselves a few weeks after this was written. Unlike most agents we do provide an out of hours mobile number for tenants to contact, when the office is closed but it is not intented to be a 24hr service. On this occassion the person with the mobile phone was not available to take calls on Saturday night after 8 pm and returned the call on Sunday morning, the electricity problem was not something we could have helped with and was a Transco issue outside the property which the tenant needed to deal with directly.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Martin & Co

1 Daisy Place Saltaire
West Yorkshire
BD18 4NA

01274 589132

Opening hours

Find the Best Agent to
Sell or Rent Your Home