Martin & Co
Saltaire, BD18
2.3/5, 16 reviews
25% recommended
33% sales valuation accuracy
33% sales fee satisfaction
67% lettings valuation accuracy
45% lettings fee satisfaction



Property Features


“We have recently moved out of the property that we ......”

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Nov 22,2011
Minithumbdown
By: 'klysunflower'
Nov 22,2011
6 people found
this helpful
We have recently moved out of the property that we was renting through Martin and co's saltaire branch, im going to have to take my time whilst wring this review as i dont have a nice word to say about this company and could quite happily write a whole review full of profanities!! but i wont!
I have recieved my check out and maintainance costs in the post today and to say that i am angry is an understatement!!! We paid a deposit of £440 and we are being charged a total of £1.061.50 so they are wanting to keep our full deposit and also want us to pay the remaining £621.50 within 14 days!!
We rented a house that had been advertised as newley decorated and carpeted, this was true to a very poor standard the walls had holes in them which had been covered with peices of paper and then lining papered over they hadnt even bothered to take the border off under neith, this was the same althrough the house.
The front garden was heavily over grown with the previous tenants swing and broken trampoline in the garden, these where removed after a number of phone calls! the area of grass that had been under the trampoline was non existant. We spent the whole of last summer taking care of the garden and it looked lovley when we left.
The path that was in the garden was all broken tarmac this was reported straigh away and took them 12 months to come and start fixing which they dug up and then left us with it a mess for another 4 weeks before returning to finish the work.
The living room had a laminate foor down on an uneven floor so it kept seperating they sent out 2 guys to fix it at least 6 times but eventually we bought a rug to cover the gaps as we have a young baby.
When we moved in there was no television arial in the living room and was made to wait 5 days for 1 to be installed.
The kitchen was very dated some of the cupboard doors where falling off the understairs storage was completlry unusable with plaster palling of the top and broken stairs so was never used we bought ourselfs a shed for storage.
The bathroom again was very old fashioned the washers keptt going in the taps as they where old style taps the toilet kept leaking the tiles where covered in grime.
The attic room where my son slept again had been decorated with lining paper which due to the heat fell off the walls! we asked if we could decorate it and was told we could and that we had to let them know what we had done so that the itinory could be updated to reflect this so the walls under the lining paper where appauling the plaster was falling off the walls i took photos of this as some of the holes where as deep as my finger! i filled all these holes and painted the room and informed martin and co of this change and even had an inspection after it had been done and was told that the room looked much better! but they are wanting to charge me over £800 to redecorate this room!!! We are being charged £106 for skirting boards in the living room that need repainting due to the floor having to be repeatedly taken up and put back down as the beading took some of the paint off!
£45 for re painting the kitchen that i re painted white again 3 days before moving out!
There was no shower curtain present in the house when we moved in and the new house we have now has a shower screen so we left ours which was perfectly fine they are charging us £17 to remove a shower curtain and put in a new 1.
a Smoke alarm in the attic that didnt have any batteries when we moved in so we didnt put any in as there was a smoke alarm at the bottom of the stairs we are being charged £6.
The eaves cupboard that was full of bags and units, we left them there as they where not ours they are chrging us £5 to remove it!
A bulk head light that never had a bulb in when we moved in and we dont use outside lights as we didnt use the door on that side of the house we are being charged £4.
£35 For 2x metal bins and 4444x plastic flower pots that where there when we moved in and included in the initial itinery.
And £127. for cleaning plus labour charges!!!
They are not allowing for any fair wear and tear! how can cream coloured carpets look brand new after living in the house for 17 months 2 adults and 2 children.
The biggest kick in the teeth came to us just after handing in our notice as on the saturday night at just after 8pm the electric fuse blew and the box was sparking! we rang the emergency out of hours contact number 16 times to have to continually leave messages it wasnt until the neighbour returned home from work that i was able to contact yedl who at 1 am sent out an engineer! we recieved a phone call at 9 am sunday moring to see if we had got the electricity back on yet! we have a baby who needs bottles steralising and they was happy to leave us over 13 hours with no electric we was told what do you expect on a saturday night after 8pm people have plans!! where no a 24 hour call center and all this coming from angela the woman who not only owned our house but the franchise of martin and co in saltaire!!! stay well clear!! i know there is a lot here but i want people to see what you are letting your self in for! very bad communication and service! we are now going to dispute these charges but how far we will get is yet to be seen!! please please dont rent of this mickey mouse company no matter how desperate ypu are as it will come back to bite you!!!!!
The kitchen had a cheap brand new cooker in where the grill and oven is all in 1 so had to use
What agent could do to change your mind?
Take care of the people who are paying to live in these houses and not be unrealistic in the charges after you have moved out
Attached Filesnbsp;
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By: Angela Newark
May 30, 2012
We are sorry this tenant was not happen with out service after they have vacated untill they vacated they wanted to stay in the property and have a loft converions to increase the space available for their growing family, or move to anther Martin & Co property. This tenants deposit was successfully resolved to an amicable agreement between ourselves a few weeks after this was written. Unlike most agents we do provide an out of hours mobile number for tenants to contact, when the office is closed but it is not intented to be a 24hr service. On this occassion the person with the mobile phone was not available to take calls on Saturday night after 8 pm and returned the call on Sunday morning, the electricity problem was not something we could have helped with and was a Transco issue outside the property which the tenant needed to deal with directly.

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Opening Hours
Address

Martin & Co
1 Daisy Place
Saltaire
West Yorkshire
BD18 4NA
01274 589132

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 33% £0 £0
Lettings 67% 45% £395 £625
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 2 9 0 0 0 0 0 2
Areas covered
  • BD18
  • BD16
  • BD10
  • BD15
  • BD1
  • BD20
  • BD11
  • BD2
  • BD12
  • BD3
  • BD13
  • BD4
  • BD14
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Martin & Co, Saltaire...”

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Aug 24,2023
Minithumbup
Denise
By: 'Pearson'
Aug 24,2023
0 people found
this helpful
Been renting with Martin & Co for 4 years. Our property Manager is the lovely Denise Feather. Denise is a lovely lady, very professional and nothing is to much trouble for her at all. Fortunately we have only had to report to her on a few occasions ...
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Was this helpful? Yes
By: Gary Horgan
Aug 24, 2023
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Thanks for your 5 star review & for recognising the great job that Denise does for our landlords and tenants. ...

“Outstanding I have been working with Martin......”

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May 09,2023
Minithumbup
Carol
By: 'Jonathan'
May 09,2023
0 people found
this helpful
Outstanding I have been working with Martin @ Co for several years now and have always been impressed with their professionalism, integrity and human communication ( sadly a rare thing these days ). My main point of contact in the lettings sector has been Carol Stubbs. Carol has ...
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“Just wanted to thank Caroline Dyson for her f......”

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Jan 23,2023
Minithumbup
Caroline
By: 'Shirley'
Jan 23,2023
0 people found
this helpful
Just wanted to thank Caroline Dyson for her friendly, understanding, no question- too-simple to answer, helpful, professional approach and her speedy response in all my needs. You are much appreciated Caroline, a credit to Martin & Co. Thank you....
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Was this helpful? Yes
By: Gary Horgan
Jan 24, 2023
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Thank you Shirley for your great review in relation to the service you have received from Caroline. It's very much appreciated. Gary ...

“I did not rent through Martin&co origionally, I rented ......”

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Feb 16,2022
Minithumbdown
By: 'Rosie'
Feb 16,2022
2 people found
this helpful
I did not rent through Martin&co origionally, I rented through Linley and Simpson. After showing up on my doorstep (landlord) 12/2020 when I was pregnant, during COVID/lockdown,with NO PPE, I stupidly agreed to change agencies at the time believing the lies told to ...
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Comment on agent fees
No comment on fees, I never paid any thankfully. They fees they make up for when you leave however are a different subject.
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“We've been very pleased how quickly they got ......”

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Nov 11,2021
Minithumbdown
Carol
By: 'Steve and Christine'
Nov 11,2021
0 people found
this helpful
We've been very pleased how quickly they got us a tenant. Helped and advised us all the way. We're looking forward to a good relationship with their very helpful staff. Steve and Christine...
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“Stay away if you are a tenant, use someone else if you are a landlord...”

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Feb 06,2020
Minithumbdown
By: 'L'
Feb 06,2020
1 people found
this helpful
If you are a tenant, steer clear from this agents. They are from start to finish about milking money out of tenants. Throughout my time renting a property through them, they tried to find every possible way to extort money from me. It was extremely ...
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“The worst estate agency will require to ask t......”

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Oct 09,2019
Minithumbdown
By: 'nicola'
Oct 09,2019
1 people found
this helpful
The worst estate agency will require to ask them 5 times at a minimum to try get anything fixed and will get a harassing call before you check out, by someone "just doing their job and it's in the tenants interest" ? very expensive rent considering the ...
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“Unhelpful From The Get Go...”

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Aug 23,2018
Minithumbdown
By: 'bfd95'
Aug 23,2018
5 people found
this helpful
Where do I even begin with explaining my time with Martim & Co... From the very first time I tried looking for my first flat I was messed around. I had picked out a flat that the previous tenant was supposed to be moving out of ...
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“Bulling agents...”

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Jun 10,2018
Minithumbdown
Hasan
By: 'Ree'
Jun 10,2018
5 people found
this helpful
Martin and Co is the worst ever estate agent I have ever seen. During my Tenancy I felt harassed by the Martin and Co representative. They do not have any respect towards tenants. If you ask for repair, it will either take long time or ...
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Comment on agent fees
Excessive fee, very expensive.
Was this helpful? Yes
By: Ree
Aug 14, 2018
View all comments (2)
They are expert in fabricated reports. I bet every tenant goes through DPS battle. ...

“Flat in Bradford...”

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Apr 10,2018
Minithumbdown
By: 'Mick'
Apr 10,2018
8 people found
this helpful
My partner and I were both unfortunate enough to rent our first flat with Martin and Co. having no real understanding of tenant rights or standard practice we were bullied by this agency over ridiculous things included being threatened with EVICTION because the was a ...
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Comment on agent fees
Again at the time I had no comparison but now with more experience they are definitely expensive.
Was this helpful? Yes
By: Ruby coates
Nov 12, 2018
View all comments (1)
Really can only agree with you . Bully boy attitude and still waiting for over £500 deposit I should have got after our place was trashed ! So far we have lost well over £1000 due to this company saying no damage done and that they didn't even know they were renting it out ! Been in hospital twice due I believe to Martins as the stress they have caused us since I made the terrible mistake of letting them rent our house out for us ! Just look at the photos and they are just a few and they insis ...

“for 6 months we had to fight for holes in the ......”

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Jul 31,2016
Minithumbdown
Sukhbir
By: 'Kev'
Jul 31,2016
6 people found
this helpful
for 6 months we had to fight for holes in the roof to be repaired and damp to be resolved 3 different times they had to come out to fix radiators and just bodged them up and just left me with a damp and run down house. ...
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What agent could do to change your mind?
Don't bother if you knew how little they cared after they take your money you would go else where check there Facebook page and other review sites there all terrible reviews
Attached Filesnbsp;
Comment on agent fees
Don't bother if you knew how little they cared after they take your money you would go else where check there Facebook page and other review sites there all terrible reviews
Was this helpful? Yes

“This is the first estate agents I have dealt with ......”

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Jul 03,2016
Minithumbup
Sukhbir
By: 'Chris'
Jul 03,2016
0 people found
this helpful
This is the first estate agents I have dealt with that have been honest, reliable and helpful. After having to cut my tenancy short due to health issues, Sukhbir was an absolute delight to correspond with. He totally understood my issue, and bent over backwards ...
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Comment on agent fees
Standard. They're similar to any other agent
Was this helpful? Yes

“So my wife and I saw a property to rent ......”

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Nov 12,2015
Minithumbdown
By: 'gajama'
Nov 12,2015
2 people found
this helpful
So my wife and I saw a property to rent with Martin and Co. My wife phoned to arrange a viewing provisionally on a Saturday - they would get back to us when they'd checked with the tenants. They didn't. Ok. Try again. This time ...
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“On letting the property I was given a ridiculously detailed ......”

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Nov 01,2012
Minithumbdown
By: 'Fed'
Nov 01,2012
6 people found
this helpful
On letting the property I was given a ridiculously detailed inventory that took 2 1/2 hrs to check, right down to some nails in the wall. Whoever had spent their time on such minutae had neglected to notice the hole in the roof and the leak from ...
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What agent could do to change your mind?
Treat all customers with respect and courtesy, speaking in a professional and polite manner. Honour agreements and keep accurate records of requests. Read correspondence and act on it in a timely fashion. Check emails before sending them (not only to check they are going to the correct recipient, but some proofreading is also needed). Follow your own complaints procedure correctly. Be prepared to travel to properties you manage, or else don't take them on if you can't manage them as part of your workload. Act on requests for repairs promptly, without needing to be chased. Don't be pedantic about truly trivial matters whilst failing to deal with major problems.
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“Having spoken to a my best friend - who has ......”

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Jun 06,2012
Minithumbdown
By: 'Shockingly-Amazed!'
Jun 06,2012
4 people found
this helpful
Having spoken to a my best friend - who has rented with a few letting agents in the past. It appears that out of them all Martin & Co are one of the most expensive with appalling charges, for this, that and the other! My friend(...
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“We have recently moved out of the property that we ......”

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Nov 22,2011
Minithumbdown
By: 'klysunflower'
Nov 22,2011
6 people found
this helpful
We have recently moved out of the property that we was renting through Martin and co's saltaire branch, im going to have to take my time whilst wring this review as i dont have a nice word to say about this company and could quite ...
read full review
What agent could do to change your mind?
Take care of the people who are paying to live in these houses and not be unrealistic in the charges after you have moved out
Attached Filesnbsp;
Was this helpful? Yes
By: Angela Newark
May 30, 2012
View all comments (1)
We are sorry this tenant was not happen with out service after they have vacated untill they vacated they wanted to stay in the property and have a loft converions to increase the space available for their growing family, or move to anther Martin & Co property. This tenants deposit was successfully resolved to an amicable agreement between ourselves a few weeks after this was written. Unlike most agents we do provide an out of hours mobile number for tenants to contact, when the office is closed ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:39 PM 17/01/2017 by Jessica Watson

Awards won by Martin & Co, Saltaire BD18 4NA



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