This company is full of agents who are nothing more than sales people trying to make a quick commission.
After putting a deposit down on a property, we were subjected to a hugely intrusive referencing and credit check. This sounds reasonable, but every time we gave them everything they'd asked for, they'd return with demands for more information. Eventually we said enough was enough as they'd had months' worth of bank statements from several accounts for each tenant (stamped by our banks), details of financial guarantors, copies of our IDs, references from our current landlords and proofs of employment.
They were clearly procastinating, as days before our move Darren Warren from Ludlow Thompson called us and told us that the landlord had already moved tenants into the property!
We were promised that they would make amends and find us another property. In the mean time we asked for our deposits back. After telling us that this would be done on the day, it took two weeks of us calling, texting, emailing and leaving messages before they finally returned the money. We should have stopped dealing with them then and there!
They then called us again with promises of another place, which we viewed in the middle of renovation. We decided it would be worth the deal on offer and put a deposit down. Days after that Bradley Gilchrist called us and said that the price was going up. We agreed to this as it was still fairly reasonable.
But there's more!
Bradley and Darren both ignored our calls, or promised to call us back but never did, and we heard nothing about the move. They instructed us to give notice to our landlords (for the second time) and then ignored all of our messages.
We then got emails from Kerry asking us for all of our details again to get our credit referencing done, even though we'd been promised that this would not happen. We complained and they withdrew their request, but asked for financial guarantors, then persisted in emailing them and asking for more and more informations, such as proof of employment, employment contracts, bank statements, payslips etc. Eventually our guarantors complained and they stopped it at that.
I went to visit the house last week and nothing was even close to being finished. It was still unfurnished and the walls and floors were bare. I eventually managed to get Bradley on the phone today and he said that he'd visited the place last week and it was looking beautiful, so he was clearly lying through his teeth., He then chose to tell me that the landlord was being difficult and wouldn't sign their terms and agreements, so we may not be able to move in on the date he had promised us after all. This is in three days!
I demanded to speak to Tom the manager and he told me that he'll have an answer for me in the next day. I have demanded all of our deposit money back and will never be dealing with them again.
Avoid Ludlow Thompson at all costs. They are not always be truthful, avoid clients as soon as they have the deposit money and make up stories in order to keep themselves looking like they are fighting your corner.
What agent could do to change your mind?
The agent could have been honest with us and either said that the landlord would not agree to a date, or he could have not told us to give our notice to our current landlord when nothing had been decided. He could have called us back at the times and dates he said he would, instead of us having to chase him down over days. He could have kept to the price he had promised. He could have not lied about the home being renovated when it clearly wasn't. When he had bad news to tell us, he should have called to let us know right away instead of avoiding us.