Mint Homes
Kendal, LA9
2.3/5, 12 reviews
33% recommended
75% lettings valuation accuracy
60% lettings fee satisfaction



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“When I first rented with Mint Homes Helen was very ......”

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Dec 05,2016
Minithumbdown
By: 'Alpaca91'
Dec 05,2016
10 people found
this helpful
When I first rented with Mint Homes Helen was very helpful and couldn't do enough to help, she even helped me out big time when I decided I'd like to move properties, which I'm truly grateful for.
However, I wish I'd never moved. I was left with damp for 4 months before work began and was left repeatedly chasing up Mint Homes, I was in a Prime Location for work at the time in a Shared House so didn't want to move - in that time I was offered a more expensive room, a room with more damp, a smaller room or another room shown round by the previous tenant who explained the electric didn't work! (As you can imagine the amount of time it took for the damp issue to be resolved I didn't want to get involved in another!) none of these were appropriate for myself - I just wanted the damp fixing and to carry on with my life, however Mint Homes made this increasingly stressful by blaming the Landlord yet doing everything they could to appease her, promising me I could move temporarily into a room whilst mine would be decorated - then deciding actually a Dehumidifier would do and a clean - (there was wallpaper hanging off the walls with damp!!) The whole situation made me ill, stressed and affected my work and I would end up crying every time I got into my room from the pressure of it all. I feel Mint Homes abused there position knowing I was a young girl who couldn't afford to move at the time I also felt they thought I wouldn't know a lot about properties when little did they know my father rents out 5 properties for a living and is that successful I cant move into any of these as the tenants (minimum renters 12 years) don't want to leave!!! Lisa Hine had a chip on her shoulder when I would argue my case that the conditions they let me live in were disgusting (she obviously has power issues due to her shrieking down the phone to me when I indicated I was a tenant paying rent and deserved to live in decent conditions - and that is just an example!)
I would NEVER recommend any tenants to go with Mint Homes and have since heard worse experiences!!! The only reason they have a huge percentage of properties to let out in Kendal now is due to the fact that they do anything for Landlord's Business regardless of the Tenant's feelings...just look below at the reviews to see that (I suddenly feel a huge push form Mint Homes asking tenants to write good reviews!!)
Was this helpful? Yes
By: Mint Homes
Feb 08, 2017
Response from the owner
2 months ago
Many thanks for the review Rebecca. Although we have responded to your personally I would just like to reiterate that although Mint Homes are a small team, we pride ourselves on the efficient and friendly service we provide and take both landlord and tenant customer service very seriously, whilst striving to treat all our tenants and landlords equally. When there are issues with any of our properties we aim to rectify the problems as quickly as possible, however, larger or more complicated maintenance jobs can take longer to complete due to coordinating multiple contractors (including scaffolding), or requiring a landlords authorisation when it involves substantial expenditure. During the delay you were offered alternative accommodation at two other properties and three other rooms within your existing one. I'm afraid one room was a little more expensive as it was an en-suite, but the others were priced the same or less. The repairs were completed within two months and following your positive email of 1 May, we were unaware there were any outstanding issues. As advised, Mint Homes do have a complaints procedure in place, and we would have been more than happy to send this to you in order to resolve the issue at the time of the incident. You have also been a Mint Homes tenant for a long time and as you suggested, we thought we did have a good relationship with you, however, we realise that you have had two different experiences in two properties and are really very sorry that you feel that your experience of renting through Mint Homes did not continue to be as good as before. We constantly look at ways to improve our service to ensure we carry out our landlords wishes whilst also looking after our tenants and have taken your comments on board.

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Opening Hours
Address

Mint Homes
Grosvenor House,
Stramongate,Kendal

LA9 4BD
01539722519

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 75% 60% £410 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 2 6 0 0 0 0 0 1
Areas covered
  • LA9
  • LA8
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA
Latest Properties

No Properties

“Thieves your deposit...”

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Sep 08,2020
Minithumbdown
Krysia
By: 'Rocco'
Sep 08,2020
4 people found
this helpful
In Kedal we rent flat peartree bank. They gave us the property with the guarantee of having parking behind the house. I never found it. I was forced to park at booths paying £ 70.00 pounds per month otherwise I would have had to park 15 minutes' walk ...
read full review
Was this helpful? Yes
By: Mint Homes
Sep 11, 2020
View all comments (1)
Hi Rocco and Emma Many thanks for your review of Mint Homes following the end of your tenancy. Cleaning We are sorry you feel disappointed regarding a deposit deduction for cleaning, however, the oven was brand new in November 2018 so was less than a year old when you moved into the property and was clean at the start of your tenancy, plus some extra cleaning was required elsewhere, as you will see from your check in and check out report and photographs. Parking The property ha ...

“If there is a zero star, I would give mint homes...”

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Aug 06,2019
Minithumbdown
By: 'Jerry'
Aug 06,2019
1 people found
this helpful
If there is a zero star, I would give mint homes. The most dishonest andd unworthy agents I've seen. Liars. Don't even bother using them they are no good. I tried to use them but I later discovered that they were up to no good. ...
read full review
Was this helpful? Yes
By: Jerry Afor
Aug 12, 2019
View all comments (2)
Dear Hazel, I understand your plight. The way you've replied me has been polite. I must admit but you see, I wasn't dealing with you so you won't understand. I have been sent an email but your company saying you wouldn't do business with me which is fine. However , I understand that you that you are being thorough but why don't you say that rather than reply me either at thee close of business hours or towards the close of business hours? You can check the emails your colleagues sent to ...

“Excellent...”

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Sep 04,2018
Minithumbup
By: 'Very'
Sep 04,2018
0 people found
this helpful
Mint homes were a very helpful company when i moved into a shared house. Any problems were dealt with as soon as possible, and emails replied to very quickly....
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By: Mint Homes
Sep 27, 2018
View all comments (1)
Thank you for taking the time to leave a review. It is always nice to know our tenants are happy. ...

“I have been using Mint Homes for the past three ......”

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Mar 03,2018
Minithumbup
By: 'A.B.'
Mar 03,2018
0 people found
this helpful
I have been using Mint Homes for the past three years and I would fully recommend them. They were extremely helpful whenever I called and I'm entirely satisfied with their service. I'm truly grateful for everything they've done for me. Thank you, Mint Homes !...
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Comment on agent fees
Excellent value for money
Was this helpful? Yes
By: Mint Homes
Mar 07, 2018
View all comments (1)
Hi AB. Thank you so much for the review. It's our pleasure to assist however we can throughout your tenancy to ensure it runs smoothly and you are happy in your home. ...

“I wasn't sure which agent to use to rent our ......”

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Mar 01,2018
Minithumbup
By: 'Rodger'
Mar 01,2018
0 people found
this helpful
I wasn't sure which agent to use to rent our property out but went with Mint as they were the most competitively priced. I was a liitle worried as sometimes you get what you pay for! However the service was excellent from start to finish. ...
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Comment on agent fees
excellent value for money
Was this helpful? Yes
By: Mint Homes
Mar 07, 2018
View all comments (1)
Many thanks for your kind feedback Rodger. Operating online means we can keep our overheads low, enabling us to pass these savings onto our landlords and tenants. However, it is always our aim to provide the kind of service we would like to be given ourselves, regardless of costs, so we are really pleased to hear that we provided this for you. ...

“Poor tradesmen, sloppy work, lots of costly mistakes and an ......”

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Feb 28,2018
Minithumbdown
By: 'Local'
Feb 28,2018
3 people found
this helpful
Poor tradesmen, sloppy work, lots of costly mistakes and an aggressive, childish and unhelpful attitude from the staff. Avoid like the plague!...
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Was this helpful? Yes
By: Mint Homes
Mar 07, 2018
View all comments (1)
Hi Tim We are sorry that Mint Homes did not meet your expectations the last time we marketed your property for you. We always strive to give the most helpful, respectful, thorough and cost effective service to our landlords and tenants alike, so are sad that on this occasion you feel we didn't give our usual level of service. Our tradespeople are vetted and have many years of experience in providing excellent customer service and workmanship. However, we will always look into any compl ...

“Really good service. Helen and her team look after all ......”

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Feb 28,2018
Minithumbup
Helen
By: 'Alex'
Feb 28,2018
0 people found
this helpful
Really good service. Helen and her team look after all our properties on a fully managed service which means we get a very easy life. can't recommend Mint enough....
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Comment on agent fees
Fees are good. Being a lettings only agent fees are less than a typical estate agent.
Was this helpful? Yes
By: Mint Homes
Mar 07, 2018
View all comments (1)
Many thanks for your very kind review Alex. Taking the stress and time constraints out of the letting process for our landlords is one of our main aims, so we are really glad that we have been successful in doing that for you. ...

“MINT HOMES ARE THIEVES.No problems with them until the ......”

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Feb 27,2018
Minithumbdown
By: 'It’s'
Feb 27,2018
2 people found
this helpful
MINT HOMES ARE THIEVES. No problems with them until the end of tenancy. They charged us for things that were already broken or in the same state that they were in before we moved into the property. We are gutted with ourselves because we trusted ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Mint Homes
Feb 27, 2018
View all comments (1)
Thank you for your feedback and we are sorry to hear you were not happy with the service provided by Mint Homes at the end of your tenancy. However, Mint Homes will only make a deposit deduction if there is an anomaly to the initial signed inventory. Our tenancy agreement also advises how the garden and interior of the property and contents should be kept throughout the tenancy as well as left at the end. To protect a deposit taken for an assured shorthold tenancy and help with any dis ...

“Having used mint homes for the past number of years ........”

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Oct 30,2017
Minithumbdown
By: 'Val'
Oct 30,2017
5 people found
this helpful
Having used mint homes for the past number of years ..I'm afraid I can say nothing positive about them. No customer care, no tolerance, no empathy for their tenants. Landlords like them, tenants dont Why ?..because its easy to impress for money..but hard to ...
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Was this helpful? Yes

“Worst customer service. Always looking for anything to keep your ......”

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Feb 08,2017
Minithumbdown
Helen
By: 'Oak'
Feb 08,2017
3 people found
this helpful
Worst customer service. Always looking for anything to keep your deposit. Not honest at all. They should be looking up...
read full review
Was this helpful? Yes
By: Oak Street
Feb 08, 2017
View all comments (2)
What area, How u San talk about rent area when you saI'd that he supposed to leave on the 2nd of March when he left a month before and find out that you advertised that sameven room to be available from the 13th of February. I won't kettle it go even if it will cost me more going to court. ...

“When I first rented with Mint Homes Helen was very ......”

Share on :
Dec 05,2016
Minithumbdown
By: 'Alpaca91'
Dec 05,2016
10 people found
this helpful
When I first rented with Mint Homes Helen was very helpful and couldn't do enough to help, she even helped me out big time when I decided I'd like to move properties, which I'm truly grateful for. However, I wish I'd never moved. I was ...
read full review
Was this helpful? Yes
By: Mint Homes
Feb 08, 2017
View all comments (1)
Response from the owner 2 months ago Many thanks for the review Rebecca. Although we have responded to your personally I would just like to reiterate that although Mint Homes are a small team, we pride ourselves on the efficient and friendly service we provide and take both landlord and tenant customer service very seriously, whilst striving to treat all our tenants and landlords equally. When there are issues with any of our properties we aim to rectify the problems as quickly as possible, ho ...

“I have been renting in this country for eleven years ......”

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Aug 05,2016
Minithumbdown
By: 'A'
Aug 05,2016
3 people found
this helpful
I have been renting in this country for eleven years and I have to admit that I had with Mint homes the worst experience ever. They are dishonest, ready to lie and make all tricks to please the land lord so they use them again ...
read full review
Was this helpful? Yes
By: Mint Homes
Feb 14, 2019
View all comments (3)
'would rather not say' - We are sorry that Mint Homes did not meet your daughters expectations, we value all our customers opinions. We always strive to be helpful, respectful, thorough and cost effective service to our landlords and tenants alike, so are sad that on this occasion your daughter felt she didn't receive our usual level of service. With regards to any deposit disputes as we said to 'AH' we will only make a deposit deduction if there is an anomaly to the initial signed invento ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:43 PM 26/08/2016 by Hazel Belshaw

Awards won by Mint Homes, Kendal LA9 4BD



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