I liked one of their properties to let and they collected all information when I contacted them at first time. I also informed the agency in the beginning I have a child (3 days before the viewing). But after viewing the property, they suddenly informed me, they cannot offer the property as the landlord doesn't allow children. And I lost two other properties in the meantime which I liked. Now I need to find time to search the property during my work. In my opinion, their service is poor, time wasting, and also I feel their fee is much higher compared to other known high street agents. Stay away!!
What agent could do to change your mind?
Agency should have checked the landlord restrictions and customer circumstances before inviting them for viewing, as it is a normal practice.