Checked out of a property on the 7th October. Heard nothing for 3 weeks so contacted them myself. Was advised that they had been instructed to withold all my deposit....when asked why they said they were waiting on that detail. Advised them not happy at which point was told not to ring would only deal on email. Sent them an email asking them to supply details of reasons for deposit holding - still no reply to this, was then told to compare check in / check out reports myself and advise to them what the differences were?
When pointed out that this is something for them to do was greeted with silence.
Then got an email out the blue saying that deposit was held for rent arrears, which was news to be, advised that rent was paid via standing order, and if they could supply actual details around the rent arrears i could provide documentation to dispute. The response was no, you need to send us your last 12 months bank statements?? As yet i am still waiting for my deposit and cannot raise a disupte as i have no detail as to why. A totally rude company with absolutely no service levels at all. Avoid at all costs.
What agent could do to change your mind?
Nothing will change my mind now. All i wanted was the bottom level of service alas they could not even managed that.