These agents are complete jokers- we were tenants through them for two years and during this time they entered our flat without telling us (we don't know how many times), repeatable called us unreasonable when they did ask us to enter the flat and stood us up when we accommodated them. Unsurprisingly, when we moved out they caused a huge fuss, tried to without our deposit because they said out flat was not as clean as when we moved it (the agent who was dealing with us hadn't even been working for them when we moved in). A bunch of jokers. Expect nothing but trouble if you go through them!!