I found the Tooting office unorganised and having to chase all the time, however since Katie Court-Chesterman started there it improved dramatically. She has always been super helpful and anything needing doing was done swifty. She was a pleasure to deal with. But aside from her, I wouldn't use them again.
What agent could do to change your mind?
As above, Katie was really lovely and helpful but in general, a bit of a shambles that office.