I'm sure Streets Ahead would be fine with a straightforward transaction, but unfortunately the property I have been trying to buy has a short lease, and the property was seriously overvalued by Streets Ahead. As a result of this, I have lost out on buying the property because when I finally paid for my own surveyor (who has experience in short lease properties) to value the property, it transpired the property had been overvalued by £40k. This resulted in the current owner withdrawing from the sale, after I had spent over £5k in lease extension costs (to ascertain the price of a new lease). Despite having numerous reassurances from Warren Devine that monies would be refunded there has been very little communication from their office or indication that the owner will honour his promise to reimburse me. Perhaps this office would be fine with simple property transactions, but anything complicated I would be wary.
What agent could do to change your mind?
Much more communication. A much better understanding of short-lease properties. They shouldn't take onto their books properties with a short lease if they're not able to value them correctly, or understand the lease extension process properly. The person handling this (Warren Devine) seemed very inexperienced to me.